Remote NOC Tech III

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is pioneering the way the world communicates, providing customer communication solutions for over 150,000 businesses. The NOC Tech III role involves 24x7 monitoring of reputed company Voices network, troubleshooting network issues, and engaging with customers and internal teams to ensure reputed company issue reputed company. Responsibilities Follow reputed company operating procedures to reputed company routine network changes, migrations, and maintenance in various network reputed company upon requestIdentify, troubleshoot, and resolve network reputed company issues and problems reputed company utilizing monitoring tools, reference materials, and other team members for guidancereputed company trouble tickets and follow up on network/customer issues per reputed company Voice procedures and complete applicable paperwork in a reputed company mannerFoster an environment of knowledge sharing and reputed company positively with peers, other departments, carriers, and customers to identify operational issues and reputed company efficient corrective actions in a geographically dispersed team environmentAccept on-call responsibilities on a rotating schedule with other techniciansBe available for overtime work assignments reputed company requestedNOC Technicians may be responsible for other tasks and responsibilities as assigned or deemed necessary by managementSome required travel reputed company to training, meetings and service coverage issues Skills Strong PC, UNIX OS and application skills with reputed company knowledge of basic networking principlesStrong problem solving and analytical skillsDomestic and International LD VoiceExhibits a high level of initiative and resourcefulnessExcellent written and verbal communication skillsProven documentation skills with consistent accuracy of detailsSuperior customer service skillsSelf-starter with a high energy levelExhibits a high level of adaptability/flexibilityreputed company-developed reputed company of urgency; follow throughAssociate's or Bachelor's degree in Electrical Engineering or a reputed company field Benefits Comprehensive market competitive medical, dental, and reputed company plansA reputed company of supplemental plans are also provided to meet your individual needs including reputed company to telehealth for reputed company participantsFree virtual counselling resources through our global Employee Assistance ProgramRoth and reputed company-tax 401(k) reputed company including an employer match for reputed company participantsGenerous reputed company time off programreputed company parental leave and family planning supportFlexible remote work offerings allow you to work wherever you are the most productive and successfulreputed company time off to support a volunteer program of your choice reputed company reputed company is a reputed company communications company that connects businesses and customers through tools that reputed company personal engagement. It was founded in 2008, and is headquartered in Stockholm, Stockholms Lan, SWE, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com. Company H1B Sponsorship reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2023, 5 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job .