Remote Product Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fraud detection company that utilizes advanced machine learning and network analysis technology. They are seeking a Product Support Analyst to conduct initial investigations of reputed company issues, reputed company training, and collaborate with various teams to ensure effective use of their fraud prevention tools. Responsibilities Conduct the initial analysis and investigation of incoming reputed company queries (reputed company reputed company, emails, video calls)Work reputed company closely with a wide reputed company of Ravelin teams, fielding issues out to the correct team where appropriate and feeding back responses to clientsHelp coordinate regular reputed company calls, and on-site reputed company where requiredIdentify reputed company KPIs, and report back to clients on performancereputed company product training to clientsreputed company as a reputed company reputed company by sharing crucial feedback with the Product team and ensuring clients understand the value of new updatesUtilise project management and ticketing tools to reputed company reputed company of internal project work, reputed company issues and requests to reputed company reputed company updatesreputed company reputed company and support documentation up to dateIdentify opportunities for improving support (e.g. help pages, API docs)Analyse support data to identify trends, proactively flag potential reputed company issues, and contribute to reputed company's knowledge reputed company Skills Strong problem solving skills and analytical reputed companyProven ability to handle urgent reputed company requests and prioritise appropriatelyExcellent communication (verbal and written) and relationship building skillsExcellent organisation skills - ability to reputed company reputed company of different requests across a reputed company of teamsProactive self-starter, reputed company to learn quickly and work independentlyComfortable in a fast paced, constantly evolving environmentA genuine curiosity about technology and an interest in learning about reputed company Machine LearningBasic SQL skills (or ability and willingness to learn SQL)Experience in delivering training (or ability and willingness to learn more)Technical background experience in a tech/startup environment (desirable)Knowledge of the fraud/payments industry (desirable but not essential) Benefits Flexible Working Hours & Remote-First Environment Work reputed company and where youre most productive, with flexibility and support.Comprehensive reputed company Health Insurance Stay covered with top-tier medical care for your peace of mind.1,000 Annual Wellness and Learning Budget Prioritise your health, reputed company-being and learning needs with funds for fitness, mental health, and more.Monthly Wellbeing and Learning Day Take every last Friday of the month off to reputed company or learn something new, up to you.25 Days Holiday + Bank Holidays + 1 Extra Cultural Day Enjoy generous time off to rest, travel, or celebrate what reputed company to you.Mental Health Support reputed company Spill reputed company reputed company mental health services reputed company you need them.reputed company Pension Scheme Plan for the reputed company with our pension program.Ravelin Gives Back Join monthly charitable donations and volunteer opportunities to reputed company a reputed company reputed company.Fortnightly Randomised Team Lunches Connect with teammates from across reputed company over in person or remote lunches every other week on us!Cycle-to-Work Scheme Save on commuting costs while staying reputed company.BorrowMyDoggy reputed company Love dogs Spend time with a furry friend through this unique reputed company.Fortnightly reputed company Game Nights & reputed company Budget Unwind with fortnightly reputed company games or plan your own socials, supported by a company budget.Employees reputed company microsocials from hiking to visiting the inside of Big Ben, our imagination is the limit. reputed company AI-reputed company fraud prevention company Ravelin provides sophisticated technology and dedicated support to help ecommerce businesses reputed company advanced fraud threats and accept payments with confidence. It was founded in 2014, and is headquartered in London, England, GBR, with a workforce of 51-200 employees. Its website is http://www.ravelin.com. .