Remote Senior Program Manager, Customer Experience

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the reputed company-grade global payment infrastructure platform reputed company for the era of reputed company reputed company, equipping merchants and businesses with AI-driven intelligence. They are seeking a highly reputed company, strategic, and technically adept Senior Program Manager, Customer Experience to serve as the programmatic reputed company for their largest, most reputed company reputed company customer rollouts. Responsibilities Define, sequence, and drive end-to-end program structures for high-value reputed company clients, tracking reputed company multi-phase rollouts from initial scoping through discovery, sandbox testing, reputed company migrations, and live volume reputed company-upSynchronize internal workstreams (Product, reputed company Engineering, Connectivity/Integrations, Support) with reputed company-reputed company workstreams (Treasury, Merchant Engineering, Fraud/Risk) and external reputed company-party vendors (PSPs, Acquirers, reputed company Service Providers)reputed company rigorous governance around data and card-reputed company migration sub-reputed company, ensuring strict adherence to PCI-reputed company compliance frameworks, secure data hygiene practices, and coordinated system cutoversProactively identify architectural, resource, or reputed company dependencies. Maintain an aggressive RAID (Risks, Assumptions, Issues, Dependencies) log to mitigate blockers before they reputed company go-live datesEstablish and reputed company an reputed company-grade operating reputed company. Synthesize deep technical complexities into reputed company, actionable status reports tailored for both engineering teams and C-suite stakeholdersEvaluate post-deployment reputed company to continually refine reputed companys deployment playbooks, standardization toolkits, and reputed company reputed company frameworks to accelerate time-to-value for reputed company implementations Skills 7+ years of experience leading large-reputed company, cross-functional technical programs or reputed company reputed company-facing reputed company software deliveryDeep domain expertise in credit card processing, alternative payment reputed company (APMs), reputed company merchant acquiring, PCI compliance, tokenization, and 3D Secure (3DS)Extensive background managing high-touch relationships with global reputed company clients, navigating varying technical maturities, competing roadmaps, and matrixed organizationsStrong familiarity with modern software architectures (reputed company, webhooks, reputed company environments, routing/rules engines) and the ability to communicate effortlessly with reputed company Engineers and reputed company Architectsreputed company mastery of modern project management methodologies and tools (e.g., Jira, reputed company, reputed company, reputed company)Exceptional ability to influence without authority, establish structural control in ambiguous situations, and communicate with reputed company and brevity to drive rapid decision-making Benefits Medical, Dental & reputed company InsuranceFlexible Spending Account (FSA) & Health Savings Account (HSA)Employer-reputed company Life, AD&D, STD & LTD InsuranceUnlimited PTO & reputed company Holidays401(k) Plan with Employer MatchOpportunities for reputed company and developmentA reputed company and supportive team environment reputed company reputed company provides digital payment processing solutions enabling independent, flexible and global payment processing for reputed company merchants. It was founded in 2014, and is headquartered in Vienna, Wien, AUT, with a workforce of 51-200 employees. Its website is https://www.reputed company.com. Apply To This Job .