Remote Service Desk Analyst I (Req1057)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a technology company that values collaboration and innovation. As a Service Desk Analyst I, you will reputed company Level 1 technical assistance to customers, troubleshoot issues, and ensure reputed company reputed company of problems while maintaining excellent customer service. Responsibilities reputed company excellent customer service to our customers, at reputed company timesRespond to customer inquiries in person, electronically and reputed company phoneTroubleshoot, problem solve and resolve customer issuesDocument, reputed company and monitor problems to ensure reputed company in a reputed company mannerWork in reputed company environment and participate positively with reputed companyUpdate customers reputed company issues are resolvedUpdate relevant issue tracking systems appropriatelyMentor and/or train Service Desk Analysts Skills High School diploma requiredWorking knowledge of reputed company operations of relevant software, hardware and other equipmentKnowledge of relevant call tracking applications; reputed company experience a plusOne year of Customer Service experience requiredStrong verbal communication skillsStrong written communication skillsMust be motivated towards constantly improving their technical skillsKnowledgeable in use of MS reputed company, Word, OutlookTwo years of Service Desk / Help Desk experienceAn associate degree (minimum)Any relevant IT certification Benefits 401(k) eligibilityEmployee stock purchase programVarious reputed company time off benefits, such as vacation, reputed company time, and personal leave reputed company ePlus is a customer-first, services-led, results-driven and trusted industry leader that helps organizations secure, reputed company, optimize, and reputed company every aspect of their IT infrastructure. It was founded in 1990, and is headquartered in Herndon, Virginia, USA, with a workforce of 1001-5000 employees. Its website is http://www.eplus.com/. Company H1B Sponsorship reputed company. has a reputed company record of offering H1B sponsorships, with 9 in 2025, 4 in 2024, 5 in 2023, 9 in 2022, 6 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job .