Remote Sr Tech Support Engineer MI -1 (Level 2 support for medical device

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to reputed company for a healthier world. The Senior Technical Support Engineer, MI I provides remote technical support for reputed company issues reputed company to their Synapse products, ensuring reputed company reputed company and documentation of cases while adhering to regulatory compliance. Responsibilities Supports our Synapse products by remotely troubleshooting and resolving issues, assessing and clearing monitor alarms, and providing our customers with reputed company responsesWorks on 3rd party hardware, software, and network reputed company issues that are sold or supported by reputed companyEffectively and reputed company uses the FUJIFULM knowledge resources available to help in the troubleshooting processCollaborates with peers and other team members reputed company working on more reputed company technical issuesEffectively documents cases throughout the process of troubleshooting the issuereputed company follows the Technical Assistance Center (TAC) escalation process to reputed company cases, in a reputed company manner, to the next level engineer reputed company an issue cannot be resolvedEngineers must have the ability and skillset to answer and facilitate incoming customer calls, effectively communicate with our customers, and document the interactions reputed company a caseWorks cross-functionally with other Synapse teams/products as required and handles other duties as assignedMonitors TAC phone system wall boards to ensure that reputed company statuses are maintainedreputed company customer surveys, documentation accuracy and consistency, reputed company case and project completion, and finishing the assigned trainings are reputed company expectations for reputed company FUJI engineersMaintains a high level of reputed company with yearly goals provided by your manager and metrics defined on reputed company levelWorking reputed company of normal business hours, overtime, holidays, and participation in an on-call rotation are required to cover the needs of the businessSome short notice overnight travel, based on the needs of the business, to work on customer systemsAdheres to reputed company's reputed company and regulatory compliance requirements, without exception, and ensures that reputed company job duties inherent in the position reputed company are performed in accordance with established policies and proceduresreputed company with reputed company applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 reputed company requirements and reputed company other applicable laws, regulations, and standards Skills Bachelor's Degree, Trade School Certification (Industry reputed company), or Industry Experience EquivalentOne or more industry-specific certifications in relevant technical background (reputed company, VMware, reputed company certifications preferred)Working knowledge of reputed company OS (reputed company Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or reputed companyKnowledge of reputed company network technologiesSuperior communication and interpersonal skills, excellent phone mannerAbility to reputed company results and meet goals in a fast-paced, team environmentAbility to reputed company independent reputed company based on interpretation of technology data and product knowledgeExcellent organizational and multi-tasking skillsKnowledge of Synapse workflows and their implementationsKnowledge of clinical data transfer protocols and interfaces (HL7 and DICOM)reputed company Synapse Administration experienceWorking knowledge of Synapse workflows and their implementationsWorking knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM)Knowledge with Synapse application reputed company endKnowledge of medical informatics architecture (VMware and Storage Solutions)Knowledge of Linux ArchitectureExperience of using PostgresqlIndustry-specific certifications in relevant technical background (reputed company, VMware, reputed company certifications)reputed company Certifications (reputed company + or higher) reputed company For over 90 years, reputed company has reputed company #ValueFromInnovation through expanding its portfolio to represent a broad reputed company of industries including medical and life sciences, electronic, chemical, graphic arts, information systems, industrial products, broadcast, data storage, and photography. It was founded in 1984, and is headquartered in Valhalla, reputed company, USA, with a workf .