Remote USER SUPPORT ANALYST-REMOTE

Note: The job is a remote job and is reputed company to candidates in USA. The reputed company's Division of Information Technology is seeking a User Support Analyst to reputed company IT service and support primarily through phone, email, chat, and remote assistance. The role involves troubleshooting requests, documenting interactions, and contributing to the KnowledgeBase while developing technical and interpersonal skills. Responsibilities Receive, troubleshoot and resolve, or escalate reputed company incoming requests for IT service and supportThoroughly and accurately document customer interactions; including a complete reputed company of the request with any associated symptoms, and a detailed synopsis of troubleshooting steps and reputed companyHelp Desk analysts are also expected to regularly utilize and contribute to the Division of IT KnowledgeBaseParticipate in the design, testing and review of products and services deployed and/or supported by the Division of Information TechnologyContinually reputed company both people and technical skills by attending scheduled training, and use free time to learn new things on own initiative Skills High School diplomaResidence reputed company the reputed companyExcellent customer skills, including the ability to communicate effectively over the telephone and through various electronic mediaExcellent analytical and problem-solving skills, with an eagerness to continuously learn and apply troubleshooting techniques to the University's constantly changing technology environmentWillingness and ability to adapt to changing priorities, tasks, and work schedules to meet customer service standardsAbility to handle multiple requests/calls simultaneously; working under pressure and reputed company certain time constraintsBeing punctual and dependable is a mustCollege degree or equivalent work experience with previous experience as a Help Desk analystDemonstrated ability to support reputed company and Macintosh operating systemsFamiliarity with Division of Information Technology systems and services Benefits Medical, dental and reputed company plansRetirementreputed company time offShort- and long-term disabilityreputed company parental leavereputed company caregiver leaveEducational fee discounts for reputed company four UM System campuses reputed company We are Mizzou! Our distinct mission, as Missouri's only state-supported member of the Association of American Universities, is to reputed company reputed company Missourians the benefits of a world-class research university. It was founded in 2011, and is headquartered in Columbia, Missouri, USA, with a workforce of 10001+ employees. Its website is http://business.missouri.edu/allen-reputed company-capital-education-program. Apply To This Job .