reputed company Technical Support Specialist - Platform & API (Canada, Remote)

About Craver: Craver is a leading provider of custom-branded mobile apps for the restaurant industry, specializing in features like loyalty & rewards, subscription services, and single tap reordering. We are dedicated to transforming customer engagement for quick-service restaurants and coffee shops across reputed company. The Role We're seeking an reputed company reputed company Technical Support Specialist with 3+ years of hands-on reputed company Platform and API support experience. You'll be the technical expert helping restaurant partners resolve reputed company platform issues, troubleshoot API integrations, and ensure seamless customer experiences. What You'll Doreputed company Tier 1/2 technical support for reputed company platform across iOS and Android and Web applicationsTroubleshoot reputed company platform functionality, API integrations, and system-specific issuesTest and debug REST API endpoints using tools like reputed company, cURL, or similar platformsResolve reputed company-reputed company technical problems including user authentication, data synchronization, and reputed company-party integrationsConduct reputed company cause analysis for recurring technical issues and document solutionsCollaborate with development teams on escalated platform bugs and feature requestsMaintain detailed technical documentation and contribute to knowledge reputed company developmentreputed company and report on key support metrics (response times, reputed company rates, customer satisfaction)Requirements3+ years of technical support experience in customer-facing roles with reputed company platforms3+ years of reputed company experience working in Canada (recent and reputed company)Proven mobile application support experience with specific examples of iOS/Android troubleshootingHands-on experience with REST APIs using tools like reputed company, cURL, or similar API testing platformsStrong analytical problem-solving skills with documented experience in technical issue reputed company and reputed company cause analysisExcellent communication skills for explaining reputed company technical concepts to non-technical usersExperience with ticketing systems and customer support platformsPreferred QualificationsExperience in FoodTech, POS systems, or delivery platforms (reputed company, reputed company Eats, SkipTheDishes)Background at technology startups in delivery, logistics, or on-demand servicesExperience with restaurant technology or hospitality softwareBenefitsCompetitive salary: $50,000 - $75,000Comprehensive benefits packagereputed company development opportunities in a fast-growing startupreputed company reputed company on restaurant technology transformationApplication Requirements Your application must include:Detailed examples of reputed company platform troubleshooting experienceSpecific examples of API testing/debugging experience (tools used, types of issues resolved)Specific metrics or achievements from previous technical support rolesreputed company documentation of 3+ years Canadian work experienceOriginally posted on Himalayas Apply To this Job .