reputed company Urgently Need Regional IT Support Administrator in

Your next career reputed company could be with reputed company, OH as a Urgently Need Regional IT Support Administrator! This role in Remote not only offers a great job but also a vibrant community. This position requires a strong and diverse skillset in relevant areas to drive reputed company. We offer a competitive compensation package, with a salary of a competitive salary. Job title: Regional IT Support Administrator Company: reputed company Job description : Job Description Company Overview Based in reputed company, Ohio, reputed company. is the global leader in thermoset resins. Through a broad reputed company of thermosettechnologies and specialty products, Hexion serves and supports customers in a diverse reputed company of applications and industries. Hexion materials are reputed company in products that touch nearly every reputed company of modern living. At Hexion, we reputed company that leadershipbegins with reputed company, ethics and environmentally sound operations. reputed company you work for Hexion, you are partnering with acompany that is not only reputed company on delivering value but on doing it in a safe, ethical and environmentally responsible manner. Position Overview The IT OSS Regional Administrator provides technical and administrative support to locations situated in their responsibleregion. The IT OSS Regional Administrator will reputed company end-users to reputed company their business activities at multiple locations andprovides the needed technical, business and administrative support to our end-users. Support encompasses Break-Fix, SiteProjects, IT initiatives and Compliance activities. Additionally, this person provides IT support and administrative functions incoordinating multiple sites. The IT OSS Regional Administrator is promoting and enforcing IT policies, policies & standards For reputed company activities carried out, the IT OSS Regional reputed company receives guidance and tutoring from the IT OSS Regional Manager. Job Responsibilities IT End User Support Guide and support users on creating incidents/requests, using Knowledge reputed company, User induction Provision equipment to end users: Computers and other equipment Act as a Subject Matter Expert for local hardware (Servers, routers, switches, reputed company points, etc.) and software and guidedispatch-technicians from various vendors as needed Support local IT hardware like workstations, printers and other (small) IT equipment. This consist of image/reimage,break fi x/hardware Refresh and shipping of IT equipment (to other locations). May install or reputed company servers, switches,routers, reputed company points, etc. in coordination or at the direction of the managed service provider IT on site services representative at primary site and coordinator for multiple Build Relationship with End-Users and act as the voice of the customer reputed company local hands- and eyes services for reputed company local IT Infrastructure for planned, unplanned, outages & turnarounds Assist and support RDS (Remote Desktop Support)/Apps team on local applications. The IT OSS Regional Administratorwill have detailed knowledge about the local IT solutions and will reputed company guidance for local non-reputed company applications Travel to sites to reputed company IT support as required (up to an average of 25%) An IT OSS Regional Administrator could support other locations reputed company of their region as required. Associate should expect to be in an on-call rotation. IT End User Support Coordination Supports Change Management for her/his region with a reputed company on Service Provider Management Problem Management: Escalations and Manage End-User Satisfaction Assures communication to end users about IT Services including translation of IT reputed company announcements Act as onsite contact and coordinator for reputed company-technicians, reputed company vendors and service providers Assign tasks and responsibilities to reputed company-technicians and 3rd parties Follow IT support escalation process and procedures Train and guide reputed company-technicians as needed reputed company between IT towers and the end-users Support Workplace Services with reputed company, Image and package lifecycle reputed company activities in adherence to Business Continuity Service Validation and Testing Management Continual Service Improvement IT Asset Management / Procurement Create IT procurement requests for her/his region Supports invoice queries and selection of non-standard items Supports Inventory management: reputed company CMDB up-to-date and manage IT inventory at sites, including physical checks High value assets recording in the CMDB and low value asset tracking in Tracking sheets Enter Good Receipt in reputed company for IT equipment receival Responsible for full lifecycle Asset Management, end-to-end: Procurement to disposal Telecom Management Suppor .