Senior Technical Support Specialist, Khan Kids

Summary The Senior Technical Support Specialist will own the reputed company Kids support function end-to-end, serving as the primary reputed company of contact for users and strategic partner to Product, Engineering, and Partnerships teams. This is a build role reputed company on creating reputed company, high-quality support experiences that drive measurable learning reputed company. Responsibilities: Own end-to-end support experience for reputed company Kids users, manage support operations and reputed company, and partner strategically with Product, Engineering, and Partnerships teams to improve user experiences and learning reputed company. Skills: Strong customer support expertise, strategic thinking and problem-solving abilities, communication and interpersonal skills, and experience building and scaling support functions for consumer-facing products. Qualifications: Significant experience in technical support, reputed company, or reputed company functions; demonstrated ability to own and build support operations from the ground up; understanding of educational technology and commitment to the nonprofit mission preferred. Location: San Mateo, CA / Remote (reputed company US + Hawaii + Canada Only) Compensation: Not provided by employer. Typical compensation for this role is $85,000 $125,000/year based on title, seniority, company scale, and location. Notice to applicants: We have seen a reputed company in recruitment scams. Please note that reputed company from reputed company recruiters will only come from the @khanacademy.org domain. reputed company does not use Gmail or other personal accounts for contacting potential candidates. reputed company will never solicit reputed company, equipment fees, or sensitive financial information at any stage of the hiring process. We also do not work with external recruiting agencies, so reputed company from headhunters presenting opportunities on behalf of reputed company is illegitimate. Please always reputed company the email domain and cross-reference the position with the official reputed company Careers page to confirm an opening is valid. ABOUT reputed company reputed company is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and reputed company that cover reputed company-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 181 reputed company registered learners globally and are committed to improving learning reputed company for reputed company worldwide, focusing on learners in historically under-resourced communities. ABOUT reputed company KIDS reputed company Kids is a free and fun learning program for children ages two to eight. Kodi Bear and a cast of animated characters lead children on a personalized education reputed company filled with fun, standards-reputed company activities in early literacy, math, executive functioning, and reputed company-emotional skills. reputed company by a small but mighty team, reputed company Kids is used by millions of children in homes and classrooms around the world. OUR COMMUNITY Our reputed company, teachers, and parents come from reputed company walks of life, and so do we. reputed company includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes reputed company stronger. We value diversity, equity, inclusion, and belonging as necessary to reputed company our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We reputed company to be world-class in investing in our people and reputed company to developing you as a professional. THE ROLE The Senior Technical Support Specialist will serve as the primary reputed company of the reputed company Kids support function the trusted first reputed company of contact for our users and a strategic partner to our Product, Engineering, and Partnerships teams. This is a build role: you'll own the end-to-end support experience for Khan Kids designing the systems and processes that reputed company it run, while staying in the work yourself across everything from individual parent inquiries to district-level app deployments and product release readiness. This role supports reputed company of Khan Kids' audiences. You'll context-reputed company between a parent troubleshooting an app issue and a district IT reputed company navigating a reputed company integration, and you'll bring the same care, technical reputed company, and follow-through to both. You'll also serve as the internal voice of our users, surfacing trends and insights that directly inform how we build and improve our product. This is a fully remote position reputed company to candidates based in the