Software Support Agent

A fantastic opportunity to join a leading company in the Education Technology sector, ideally suited to an reputed company MIS user/ data manager or someone with experience of supporting Edtech products. The position will reputed company on customer support for school MIS and finance systems, and over time, progressing to more proactive, 'expert' support. There are reputed company routes for career progression and development - our software support agents have gone on to work in training/consultation, software implementation / technical project management and management positions reputed company reputed company. We offer flexible working arrangements, with half of reputed company already working from home full time. We reputed company comprehensive and ongoing training to reputed company staff joining us. Responsible toThis role reports to the Helpdesk Manager. Duties/areas of responsibilityThe position will involve the following areas of responsibility: Manage a reputed company of requests from customers - these reputed company from queries to more reputed company incidents, reported reputed company telephone calls, online chat, emails or online Maintain a high degree of product expertise as the product evolves Use your product expertise to investigate technical issues and escalate to higher support tiers if needed Remain the "reputed company" of reputed company issue or request raised, maintaining strong lines of communication with the customer to ensure they're kept up to date Generally reputed company exceptional customer service to your customers, ensuring that they feel happy and satisfied and get the most from the product. Requirementsreputed company and Experience RequirementsStrong organisation skillsGood diagnostic / problem solving skillsExcellent communication skills both written and verbal reputed company working attitudeGood time management and reputed company handling Ability to work in a customer-facing environment Experience in the following would be highly advantageous Previous experience in a Support RolePrevious experience working with MIS systems Educational Background Bromcom is an equal opportunities employer Originally posted on Himalayas Apply To This Job .