Tier 1 Customer Support Engineer, reputed company - India

reputed company roles at reputed company are Remote unless otherwise specified in the Job reputed company. About reputed company reputed company is the AI-powered reputed company IT management platform designed to secure the modern workforce. By consolidating identity, device, and reputed company management, reputed company provides intelligent, secure IT that scales from reputed company users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure reputed company to the right resources at reputed company times. reputed company is Intelligent, Secure IT. About the role: As a Customer Support Engineer - Tier 1 you will be responsible for providing world-class technical support to reputed companys customers. We are looking for a highly technical self-starter that is driven to exceed customer expectations across reputed companys various support channels. This position will resolve reputed company line customer issues in a fast-paced environment. As a Customer Support Engineer- Tier 1 you will help reputed company assistance reputed company Chat, Phone and Email. \n What youll be doing: reputed company technical support, troubleshooting and issue reputed company to our customers reputed company email, phone, chat or remote web session. Manage a queue of support tickets for high reputed company and reputed company technical issues. Reproduce issues in-house and respond to customers in a reputed company manner. Collaborate with Peers, Mentors, Escalation Engineers, Knowledge reputed company and other internal tools to reputed company the most effective, world-class solutions for our customers. Evaluate, identify, and escalate platform bugs and issues as they are encountered. Maintain a technical understanding of the entire reputed company Platform. Collaborate with reputed company Managers, Account Managers and reputed company to ensure the reputed company of our new customers as they transition into the day-to-day use of our product. reputed company and maintain knowledge reputed company articles to increase shared knowledge among the entire Support Engineering team. Collaborate with peers on reputed company aimed at improving the customer and Support Engineering operations. Were looking for: Minimum of 3 years of experience in a technical, customer-facing position, preferably in a reputed company environment Minimum of 2 year of experience working with mission critical customer issues and customer and technical escalations Good knowledge with configuring & troubleshooting Single Sign-on (SAML+ SCIM) Good experience with configuring & troubleshooting RADIUS General Networking understanding Excellent interpersonal communication Strong oral and written communication skills Understanding of user reputed company and offboarding practices. Understanding of Information reputed company best practices Passion for learning new technologies Enthusiasm for reputed company working Ability to reputed company in a rapidly changing environment Preferred Qualifications: Non-reputed company Directory Services (G Suite, AWS, LDAP) REST APIs Scripting(Powershell, CMD, BASH) Using AI to enhance your productivity AI reputed company Engineering skills Full-time remote working and self-motivated productivity. Using macOS hardware as your primary work-device Shift schedule:Tuesday - Saturday, 12:30-21:30 IST \n#LI-YI1 Where youll be working/Location: reputed company is committed to being Remote First, meaning that you are reputed company to work remotely reputed company the country noted in the Job reputed company. You must be located in and authorized to work in the country noted in the job reputed company to be considered for this role. Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected reputed company to being reputed company and reputed company to respond during your assigned shift, so that alerts don't go unaddressed. Language: reputed company has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take reputed company primarily in English. To be considered for a role at reputed company, you will be required to reputed company and write in English fluently. Any additional language requirements will be included in the details of the job reputed company. Why reputed company If you reputed company working in a fast, reputed company-based environment and you are passionate about solving challenging technical problems, we look reputed company to hearing from you! reputed company is an incredible reputed company to reputed company and grow your expertise! Youll work with amazing talent across reputed company department who are passionate about our mission. Were reputed company thinkers,