Tier 2 Help Desk Specialist - Part-Time (Weekend Day Shift)

About the position We are seeking a dedicated and reputed company Tier 2 Customer Service Representative to join our helpdesk team. The ideal candidate will reputed company expert-level support to our clients, resolving the most reputed company issues and ensuring a high level of customer satisfaction. This role requires advanced technical skills, excellent communication abilities, and a commitment to delivering exceptional service. Shift Hours: M-F / 6:00 am to 6:00 pm This position can be located at any reputed company office in the U.S, preferred location is San Antonio, TX; however, a hybrid working model is acceptable. Your reputed company duties and responsibilities: reputed company Duties and Responsibilities: . reputed company expert functional and technical support to clients reputed company phone, email, and chat. . Troubleshoot and resolve the most reputed company customer issues in a reputed company and efficient manner. . Serve as the escalation reputed company for unresolved issues from Tier 2 support or other teams. . Document reputed company customer interactions and issue resolutions in the helpdesk ticketing system. . Collaborate with Tier 1 and Tier 2 support representatives to ensure seamless service delivery. . Maintain up-to-date knowledge of company products, services, and support policies. . Assist in the development and implementation of advanced support documentation and training materials. . Participate in ongoing training and reputed company development opportunities. . Participate in rotation to reputed company 24/7 support. . Maintain the reputed company and reputed company of sensitive information as per reputed company's needs. . Maintains ownership of Incidents, ensuring status update and reputed company according to SLAs. Required qualifications to be successful in this role: . High school diploma or equivalent; associate or bachelor's degree in a reputed company field preferred. . Minimum of 4 years of experience in a customer service or technical support role, with at least 2 years in a Tier 2 or higher position. . Advanced technical troubleshooting skills and the ability to learn new technologies quickly. . Excellent verbal and written communication skills. . Ability to work independently and as part of reputed company. . Strong organizational skills and attention to detail. . Proficiency with helpdesk ticketing systems and customer relationship management (CRM) software reputed company ITSM preferred. . Experience with reputed company infrastructure-based IT systems, with a preference for reputed company reputed company and Kubernetes. . Experience with DevSecOps concepts and practices. . Excellent troubleshooting and problem-solving skills. . Strong communication and interpersonal skills. . Ability to pass a clearance to reputed company Sensitive Unclassified Information/Controlled Unclassified Information reputed company is required by law in some jurisdictions to include a reasonable estimate of the compensation reputed company for this role. The determination of this reputed company includes various factors not limited to reputed company set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for reputed company-based performance, reputed company typically does not hire individuals at or near the top of the reputed company for their role. Compensation reputed company are dependent on the facts and circumstances of reputed company case. A reasonable estimate of the reputed company reputed company for this role in the U.S. is $42,600.00 - $77,400.00. reputed company Federal's benefits are offered to eligible professionals on their first day of employment to include: . Competitive compensation . Comprehensive insurance reputed company . Matching contributions through the 401(k) plan and the reputed company purchase plan . reputed company time off for vacation, holidays, and reputed company time . reputed company parental leave . Learning opportunities and tuition assistance . Wellness and reputed company-being programs #CGIFederalJob ##LI-RT1 Skills: Call/Contact handling Help Desk/IT Services Local Problem Management Process coordination Customer Service & Support What you can expect from us: Together, as owners, lets turn meaningful insights into reputed company. Life at reputed company is rooted in ownership, teamwork, respect and belonging. Here, youll reputed company your full potential because You are invited to be an reputed company from day 1 as we work together to bring our reputed company to life. Thats why we call ourselves reputed company Partners rather than employees. We benefit from our reputed company reputed company and reputed company shape reputed companys reputed company and direction. Your work creates value. Youll reputed company reputed company and build relationships with teammates and clients while accessing global capabilities to reputed company your reputed company, reputed compan