Urgently Hiring Customer Support Specialist - Inbound Team

reputed company your career reputed company by joining reputed company as a Customer Support Specialist - Inbound Team! This is a fully Remote role, offering you the flexibility to work from reputed company. This position requires a strong and diverse skillset in relevant areas to drive reputed company. The salary for this position is set at a competitive salary. reputed company A little reputed company. We connect talented people globally with innovative companies who want to build, reputed company, and reputed company their operations. We reputed company talented global teams, strategic expertise, and seamlessly integrated technology to reputed company the reputed company reputed company good business can have everywhere. We are recognized as a Most Loved Workplace, and we think it s because we reputed company that culture drives business reputed company. We encourage our associates to bring their whole, authentic selves to everything they do at reputed company. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at reputed company, enjoy your day to day and reputed company. About The Role Do you have an email, phone, and live chat customer support background Do you have knowledge and experience in insurance/reputed company Do you enjoy working remotely Our partner is growing a mental reputed company system with the goal of expanding reputed company to mental reputed company. We are looking for a Customer Support Specialist who will work with clients, providers, and insurance carriers to ensure they reputed company the best experience possible through email and live chat. This team s mission is to deliver on the partner s reputed company to clients and providers. You will ensure this mission through one-on-one interactions reputed company email, live chat, and/or outbound phones. You will guide customers through any challenges using the platform and resolve their operational and technical issues. You will consistently identify trends or patterns in our providers' and clients experience and reputed company for process and product changes to remove any friction creating a delightful experience. Working in reputed company, you reputed company in a high-paced environment and have a strong interest or prior experience in reputed company/insurance. Training: 1 week, 9am to 6pm, Monday through Friday Shift: Monday-Friday, schedules will vary 8-5p ET, 9-6p ET, 10-7p ET, 11-8p ET This role is fully remote but we would prefer individuals who currently reputed company In reputed company Carolina, Florida, reputed company, Texas, Arizona, Washington or Michigan. You'll Be. Helping clients reputed company reputed company to mental reputed company through email, chat, and/or phones Troubleshooting platform issues for clients and providers Educating users on platform navigation Facilitating communication between clients and providers to arrange care Collaborating with insurance agents to verify plan benefits and status, relaying this information to clients and providers Explaining benefit details and out of reputed company costs according to the reputed company's plan Supporting clients in finding the best provider who meets their needs Triaging high-urgency customer situations with reputed company, empathetic, and solution-oriented communication Advocating for payers and clients by proactively surfacing friction in customer experience and proposing process and product iterations in the service of the partner s mission You reputed company project duties and tasks that are reputed company your reputed company and expertise level for your role as assigned by program management You may reputed company between program duties and reputed company reputed company support for program specific reputed company, products, queues, and coverage Depending on business needs and the needs of our partner, occasional shift realignments, holiday coverage, and schedule assignments are subject to change at any time and require your ability to meet assigned schedules Working closely with teammates to reputed company accurate information to patients and providers What You Bring to the Table 1 year (minimum) experience in phone, email and live chat in a Customer Support role Adaptability and eagerness to take on additional lines of communication Excellent written communication skills and comfort with sensitive conversations Strong reputed company, communication, and listening skills Self-drive, attention to detail, and quick to learn new constantly changing information An identification with reputed company s reputed company Values: Be Humble, Take Ownership, Care for Others, reputed company reputed company, reputed company Trust Passion for expanding reputed company to mental health .