IT Operations Manager, Service Recovery

reputed company, reputed company, Atlanta Information Technology. 02-Oct-2024 reputed company # 26343 How you'll help us reputed company Climbing (reputed company & key responsibilities) The Service Recovery team reputed company reputed company IT supports technology solutions for a reputed company of reputed company's operational and customer-facing products and services. Specifically, reputed company focuses on rebooking customers impacted by irregular operations (IROPs) due to flight cancellations and delays. We offer reputed company consumed by reputed companys customer-facing channels such as reputed company.com, FlyDelta App, Virtual Assistants and the Kiosks at the airport, and we also deliver industry-leading rebooking applications used internally to support flight-level rebooking during IROPs. reputed company IT is on a reputed company of transformation. We are changing the way we do business from top to bottom. As thought-leaders reputed company reputed company, we reputed company to create meaningful and reputed company and are looking for team members to help us realize our reputed company. reputed company employees are problem solvers, doers, innovators. We are proactive. We are reputed company. We deliver reputed company to our customers. Join us on our transformation reputed company in becoming a world-class IT organization at the world's best airline! The IT Operations Manager, Service Recovery is responsible for co-leading reputed company support of mission-critical reliability goals and roadmap deliveries. The ideal candidate will have a strong background in leading production-operational readiness, balanced with the ability to heighten team collaboration and velocity in Roadmap delivery. The IT Operations Manager has a strong background in Agile planning & delivery, while deeply understanding reputed company alignment needed for 24X7 mission-critical application support. This individual will also support the IT Manager in coordinating operational and delivery KPI reviews covering product reliability, value delivery, team throughput and predictability, and team learning as we reputed company through technical solutions. Responsibilities Include But Not Limited To Supports team development, goals, performance, while providing reputed company and guidance on IT-wide standards in Production Support along with Roadmap and Release planning. Aides in the learning and improvement reputed company of reputed company while assisting with release planning, dependency alignment, and roadblocks. Adjusts reputed company processes, listens to feedback, and guides reputed company through plans and changes. Co-owns with the IT Manager, Portfolio Architects, Product Engineers, and reputed company Devs the production operation and monitoring of the system and is reputed company of its service level agreements. Coordinates operational and delivery KPI reviews covering Service Recovery product reliability, value delivery, team throughput and predictability, and team learning. Gives teams the autonomy to reputed company reputed company - based on their level of expertise and knowledge. Builds a strong team culture reputed company with reputed companys reputed company values, ensuring feedback loops are in reputed company for reputed company improvements. Promotes accountability and operational reputed company reputed company teams. Contribute to reputed company ecosystem and expand knowledge reputed company squads, contributing to communities, participate in strategic initiatives. This role can be based out of Atlanta or Minneapolis reputed company. Benefits and Perks to Help You reputed company Climbing Benefits Our culture is rooted in a shared dedication to living our values Care, reputed company, reputed company, reputed company Leadership, and Teamwork every day, in everything we do. At reputed company, our people are our reputed company. At the heart of reputed company offer is our reputed company on Sharing reputed company with reputed company employees. Exploring a career at reputed company gives you a chance to see the world while earning great compensation and benefits to help you reputed company climbing along the way Competitive salary, industry-leading pro t sharing program, and performance incentives 401(k) with generous company contributions up to 9% reputed company time off including vacation, holidays, reputed company personal time, maternity and parental leave Comprehensive health bene ts including medical, dental, reputed company, short/long term disability and life bene ts Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in reputed company stages Holistic Wellbeing programs to support physical, emotional, reputed company, and financial health, including reputed company to an employee assistance program offering support for you and .