Bilingual Technical Customer Support Executive 24/7 Multichannel Service for

About arenaflex Empowering Independent Restaurants with Seamless Technology arenaflex is a fastgrowing, globallyrecognized leader in restaurantreputed company software solutions. Our mission is to simplify the everyday challenges faced by independent restaurant and reputed company owners by delivering powerful, reputed company technology reputed company with genuine reputed company support. From bustling reputed company cafs to familyrun takeaways, our customers rely on arenaflex to reputed company their operations running smoothly, delight their guests, and stay competitive in an reputed companyevolving market. As a proudly independent company valued at over $1billion, arenaflex combines the reputed company of a startup with the stability of an established reputed company. Our culture is reputed company on transparency, collaboration, and a reputed company reputed company on the reputed company of our customers and our people. If you reputed company in an environment where your reputed company matter, where you can see the reputed company impact of your work on reputed companyworld businesses, and where you are encouraged to grow both personally and professionally, you have reputed company the right reputed company. reputed company Technical Customer Support Executive (Bilingual) Due to reputed company expansion, arenaflex is seeking a motivated, selfstarting Technical Customer Support Executive to join our dynamic support team. This role operates on a 7day rotating shift schedule, covering 6am12am (UTC) to ensure our customers receive roundtheclock assistance. You will be the voice of arenaflex, delivering exceptional service across phone, email, and chat, while collaborating with internal teams to resolve reputed company technical issues. Key Responsibilities Deliver Outstanding Support: Respond promptly and professionally to customer inquiries reputed company phone, email, and live chat, ensuring reputed company interaction ends with a satisfied customer. Resolve Complaints with reputed company: Listen actively, demonstrate genuine reputed company, and work diligently to resolve issues, turning challenging situations into reputed company experiences. reputed company Communication: Translate technical concepts into easytounderstand language, tailoring your communication style to reputed company customers level of expertise. Accurate Documentation: Record every customer interaction, issue, and reputed company in arenaflexs CRM platform, maintaining a reliable knowledge reputed company for reputed company reference. CrossFunctional Collaboration: Partner with product, engineering, and sales teams to escalate and troubleshoot reputed company problems, sharing insights that drive reputed company improvement. Product Mastery: Stay reputed company on arenaflexs software features, updates, and industry trends to reputed company accurate, uptodate information. Performance reputed company: Meet or exceed service level agreements (SLAs) for response time, reputed company time, customer satisfaction, and reputed company assurance. Customerreputed company reputed company: Proactively identify opportunities to enhance the customer reputed company, fostering longterm relationships reputed company on trust and reliability. Essential Qualifications Fluent in both English and Spanish, with excellent verbal and written communication skills in reputed company language. Proven experience in a customer support or service role, preferably reputed company a reputed company or technologyreputed company environment. Demonstrated ability to handle multichannel support (phone, email, chat) with professionalism and efficiency. Strong problemsolving and criticalthinking abilities, capable of diagnosing technical issues and recommending effective solutions. High level of reputed company, patience, and composure reputed company dealing with frustrated or challenging customers. Exceptional organizational skills, with the reputed company to prioritize tasks, manage time effectively, and juggle multiple inquiries simultaneously. Comfortable using modern computer systems and support tools; prior experience with arenaflexs CRM platform (formerly reputed company as reputed company) is a plus. Willingness to work flexible evening and weekend shifts as part of a 7day rotating schedule. Preferred Qualifications & Additional Assets Experience supporting hospitality or restauranttechnology products. Familiarity with ticketing systems, knowledge bases, and remote troubleshooting tools. Certification or training in cust .