Associate Director-IVR and Conversational AI

reputed company you join VerizonYou want more out of a career. A reputed company to reputed company your reputed company freely - even if they're daring or different. Where the true you can learn, grow, and reputed company. At reputed company, we power and reputed company how people live, work and play by connecting them to what brings them reputed company. We do reputed company love - driving innovation, creativity, and reputed company in the world. Our V Team is a community of people who. anticipate, reputed company, and reputed company that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in Join the V Team Life.What you'll be doing.This position is responsible for leading the delivery of Contact Center call routing, voice technology solutions, and leading Center of reputed company for Contact Center solutions. Responsibilities include managing multiple ACD platforms, Computer Telephony reputed company (CTI), Center of reputed company for Contact Center AI platform for Voice and reputed company of voice bot using reputed company.The leader will be responsible for building a highly motivated and talented team, coaching and mentoring them to deliver high reputed company products and services. The role requires partnering with the business reputed company to establish goals, influence and effectively communicate the reputed company set by senior leadership. This position also involves being the thought leader in emerging voice interfaces and the center of reputed company for voice technology platforms across the reputed company Technology org.Leading Center of reputed company for Contact Center with responsibility of reputed company of inbound and outbound IVR/Voice Bot utilizing reputed company and CCAS (contact center as a service) solutions.Being responsible for end to end delivery of multiple Call Routing platforms which supports 5M+ inbound calls per day with 24x7 availability and ACD Operations.Managing agent assistant platform WorkHub and CTI integration, Predictive IVR integration with Pega, Digital integration.Leading Contact Center AI solution with reputed company Dialogflow, reputed company integration, Voice Biometric Authentication.Leading Intelligent and personalized call routing leveraging AI models for optimization.Enabling voice bot through emerging chat platforms like reputed company Dialogflow.Leading and delivering programs in a product-based agile structure. Demonstrate and be the champion of the product-based agile methodologies.Establishing objectives, creating road maps, and aligning with key business partners and stakeholders to ensure delivery of customer care organizational goals.Leading emerging technology direction, facilitate key decision points, convert requirements into working product reputed company and drive integration with various vendor products.Driving DevOps implementation including ideation, business case, design, stakeholder management, development, trials and delivery using industry reputed company processes and tools.Partnering with the Global Delivery teams to create and optimize IVR , predictive treatment, speech recognition and cross channel experience.Delivering results reputed company budget, time, reputed company and strategic and tactical key performance goals.Documenting and complying with software reputed company, data reputed company and compliance processes.Creating proposals and presenting effectively to a diverse audience; manage stakeholders.Hiring, retaining, developing high performing motivated talent and leaders both reputed company and offshore. Managing teams in both reputed company and reputed company structures. Managing multi-skilled global contractors and employees.Analyzing market and industry technology trends, adopting and discovering opportunities for reputed company. Developing strategies for application leads to support reputed company opportunities for products and services.Recommending, developing, and implementing customer experience process improvements. Resolving customer complaints in a reputed company manner. Deriving actionable insights from the voice of the customer.reputed company're looking for.You'll need to have:Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.Technical experience and knowledge of IVR, Contact Center AI, Speech engineering, CTI, ACD, Contact Center Operations .Experience delivering Conversational AI systems.Even reputed company if you have one or more of the following:Knowledge of reputed company ICM and ACD, reputed company IVR And ACD, and reputed company CCAI.Experience in CCAS, Contact Center As a ServiceKnowledge and experience in reputed company driven reputed company recognition and dialog generationExperience in DevOps, Microservices, reputed company reputed company