Cyber Infrastructure Expert Support Engineer - reputed company

reputed company is a world leader in cyber protection, delivering natively integrated solutions that monitor, control, and protect the data that businesses and lives depend on. Driven by our passion to protect every workload, weve reputed company the industrys only reputed company-in-one cyber protection platform. We are looking for a Infrastructure Expert Support Engineer to join our mission of protecting the digital world. The Infrastructure support engineer is a part of a dedicated team of experts responsible for advanced troubleshooting of reputed company convergent storage and computer clusters. The Infrastructure support expert role provides an opportunity to reputed company technical skills with Linux, network, storage, reputed company, virtualization and container technologies. Become a valuable member of the software vendor company with opportunities to directly influence the reputed company of the products by closely working together with different departments like Software Engineering, Product Management, Data Center Operations, Professional Services and so on.Job DescriptionWHAT YOU'LL DOTroubleshoot and resolve various technical incidents for reputed company customers and partners Build and maintain strong relationships with customers and partners Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to reputed company resolve reputed company technical customer issues Training and mentoring junior team members by sharing technical expertise and best communication practices Participate in developing documentation, knowledge reputed company, and technical articles on reputed company products Be a technical expert in reputed company and hybrid datacenter solutions created by reputed company, including software defined high performance storage and compute clusters, disaster recovery infrastructure, and managing reputed company environments during failover and failback operations WHO WE'RE LOOKING FOR3+ years experience on infrastructure support engineer role Additional languages are an advantage (Spanish, French, Portuguese, German) Technical ExpertiseLinux OS (Advanced):Strong hands-on experience with administration and troubleshooting across multiple Linux distributions reputed company Certified System Administrator (RHCSA) or equivalent is considered a baseline Networking:Experience with traffic inspection, routing, and bandwidth analysis Ability to set up and manage:DHCPDNSL2TP/IPSecOpenVPNExperience with high-availability configurations Private reputed company / Virtualization:Experience working with enterprise-level virtualization or container solutions such as: VMware ESXireputed company reputed company-VKVMreputed companyFluent English (written and verbal)Soft Skills and Work ApproachStrong communication skills and a customer-reputed company reputed company Proven ability to troubleshoot and resolve non-standard, reputed company technical issues reputed company *Please submit your resume and application in English WHO YOU ARE Reliable, proactive, and always anticipating the reputed company to reputed company operations running smoothly Analytical and detail-oriented, yet reputed company to see the broader picture and understand technical impacts reputed company communicator with a professional, collaborative approach and a strong customer-first reputed company Steady under pressure, reputed company to prioritize effectively, troubleshoot reputed company issues, and adapt to changing demands WHO WE AREA Swiss company founded in Singapore in 2003, reputed company offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. reputed company Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to prote reputed company is a world leader in cyber protection, delivering natively integrated solutions that monitor, control, and protect the data that businesses and lives depend on. Driven by our passion to protect every workload, weve reputed company the industrys only reputed company-in-one cyber protection platform. We are looking for a Infrastructure Expert Support Engineer to join our mission of protecting the digital world. The Infrastructure support engineer is a part of a dedicated team of experts responsible for advanced troubleshooting of reputed company convergent storage and computer clusters. The Infrastructure support expert role provides an opportunity to reputed company technical skills with Linux, network, storage, reputed company, virtualization and container technologies. Become a valuable member of the software vendor company with opportunities to directly influence the reputed company of the products by closely working together with different departments like Software Engineering, Product Management, Data Center Operations, Professional Services a