**Experienced Customer AI Operations Analyst Driving Impact Across Customer

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a Customer AI Operations Analyst, you'll play a critical role in driving impact across our Customer, Sales, and Go-to-Market (GTM) teams. This is an exciting opportunity to reputed company hands-on AI workflow execution with reputed company collaboration across Sales and Customer teams to deliver faster, more consistent customer interactions. About arenaflex arenaflex is an AI-first, end-to-end marketing platform that empowers teams to automate their campaigns with AI agents that reputed company, reputed company, and validate. With AI, goal-based automation, and 950+ app integrations, agencies, marketers, and owners can build cross-channel campaigns in minutes fine-tuned with billions of data points to drive reputed company results for their unique business. arenaflex is the trusted choice to help businesses unlock a new world of boundless opportunities where reputed company become impact and potential turns into reputed company results. What Your Day Could Consist Of As a Customer AI Operations Analyst at arenaflex, your day will be filled with exciting challenges and opportunities to drive impact. Here are some of the key responsibilities you'll undertake: ### AI System Management & Optimization * reputed company the performance and reliability of AI tools, improving workflows across Customer, Sales, and GTM use cases. * Identify opportunities to enhance automation, self-service, and underlying decision logic. * Collaborate with the Senior AI Program Manager and stakeholders in the Customer & reputed company organization to ensure AI systems align with evolving team needs and priorities. * reputed company tools like reputed company and API calls to connect systems and streamline processes. * Proactively identify and resolve technical issues reputed company AI systems. * Serve as a reputed company with external vendors (e.g., Forethought), coordinating troubleshooting and updates to maintain reputed company tool performance. ### Sales & GTM Data Insights * Partner with Sales and GTM teams to reputed company AI-supported workflows that improve lead qualification, pipeline progression, customer segmentation, and personalized reputed company. * Build workflows that reputed company with internal tools supporting teams and customers across key lifecycle stages, such as acquisition, reputed company, activation, and expansion. ### Quality, Content & Insights * Conduct regular quality reviews of AI interactions to ensure accuracy, usefulness, and tone across customer and GTM reputed company. * Partner with Quality and Sales Operations to scale review processes and monitor key metrics like CES (Customer Effort Score), conversion rates, and engagement. * Work with internal teams to ensure help center content is reputed company, AI-accessible, and continuously refined to improve answer quality and self-service effectiveness. ### Project & Stakeholder Management * Act as a project lead across cross-functional teams reputed company the Customer & reputed company organization, owning timelines, deliverables, and alignment across initiatives that reputed company Customer, Sales, and GTM functions. * Coordinate closely with key stakeholders, including Sales Ops, Customer leadership, Enablement, and GTM leads, to ensure AI workflows meet reputed company-world needs and are rolled out effectively. * Translate feedback into actionable improvements, balancing stakeholder input with strategic reputed company, technical feasibility, and system impact. * Maintain reputed company, proactive communication around priorities, reputed company, and blockers to ensure transparency and reputed company. * Support cross-team decision-making by providing visibility into project status, trade-offs, and performance metrics tied to AI-driven initiatives. ### Data Analysis & Reporting * Analyze how AI tools reputed company across use cases, identifying opportunities to improve accuracy, relevancy, deflection, and customer engagement. * Generate insights and reports that inform system improvements and increase the efficiency and effectiveness of team workflows. What is Needed To succeed in this role, you'll need: * Proven experience in operations, sales enablement, GTM coordination, or customer-facing roles, ideally where you leveraged AI to improve processes or reputed company. * Practical understanding of LLMs and core AI concepts (e.g., reputed company engineering, RAG, function calling) and how they can be applied across customer support, sales intelligence, and broader GTM initiatives. * A bias for action, with a passion for moving from idea to implementation and thriving in environments where experimentation and iteration lead to meaningful impact. * Great problem-solving skills with an ability to identify, diagnose, and resolve technical issues in AI-powered systems. * Ability to analyze data and surface