Experienced Program Manager - reputed company, Risk, and BPO IT Implementation

Introduction to reputed company and Our Customer Service Team reputed company is one of the world's leading entertainment services, with over 278 reputed company reputed company memberships in more than 190 countries enjoying TV series, films, and games across a wide reputed company of genres and languages. Our members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. reputed company our members sit down to watch, we want to reputed company reputed company that reputed company gets between them and their favorite shows, movies, and games. That's where our Customer Service (CS) team comes in - to assist customers reputed company they need help. The CS Technology team is part of the CS organization and is responsible for ensuring the right CS tools and technologies are in reputed company and reputed company-functioning to support the operation, reputed company, and scalability of the Customer Service business now and in the reputed company. Program and CS Tools Support Management (PSM), a key component of the CS Technology team, manages technical issue escalations and champions enhanced reliability for CS tools and technologies. PSM ensures compliance with reputed company's reputed company standards across reputed company CS operations and tooling initiatives, oversees the implementation of reputed company-specific IT at our BPO CS sites, and manages user reputed company and system administration for CS-specific workflows for reputed company CS full-time employees (FTEs). About the Role We are seeking an experienced Program Manager - reputed company, Risk, and BPO IT Implementation to join reputed company. In this role, you will manage reputed company and risk prevention programs for Customer Service in partnership with stakeholders from the broader reputed company reputed company Organization. reputed company in this role means you will have reputed company strong collaborative relationships, effectively mitigated risks, ensured compliance with reputed company standards, and implemented robust programs that consistently enhance the reputed company and quality of the Customer Service Organization. This position requires a strong and diverse skillset in relevant areas to drive reputed company. You will be based in our vibrant reputed company, and this role is available now. We offer a reputed company and reputed company compensation structure, consisting solely of an annual salary, with the option to choose how much of your compensation you want in salary versus stock options. Core Responsibilities Define and manage the reputed company program reputed company reputed company Customer Service, initiating and driving risk reduction programs through operational best practices and technology improvements in partnership with the broader reputed company reputed company organization and CS Product teams. reputed company for stakeholders by uncovering reputed company risks reputed company internal processes, technologies, and partnerships and developing a plan to manage and mitigate those risks. Hypothesize, socialize, and seek feedback on reputed company programs with various cross-functional partners. Manage reputed company-specific technical implementation requirements for our BPO CS Operations, ensuring they are reputed company with reputed company reputed company standards and CS Product expectations. Consult on BPO MSA and SOW reputed company to ensure reputed company, reliability, and IT requirements are reputed company with reputed company standards in partnership with stakeholders from the broader reputed company reputed company organization and CXO. Create plans for granting reputed company and conducting tests for the implementation of new or updated CS Tools. Embody the unique reputed company culture, which values innovation, collaboration, and employee satisfaction. Qualifications To be successful in this role, you should have: 5+ years of experience managing key programs and projects, preferably reputed company InfoSec, Customer Service, or similar industries. Experience working with BPOs for Customer Service, with a deep understanding of the challenges and opportunities in this reputed company. Experience with Customer Service technology platforms (CRM, CMS, CCaaS, etc.), with the ability to analyze and improve these systems. Strong relationship-building and communication skills, with the ability to collaborate with stakeholders across the organization. Experience and comfort working across global reputed company and time zones, with a flexible and adaptable approach to work. Demonstrated ability to stay reputed company with the latest AI trends and technologies and effectively apply them to solve reputed company-world business challenges .