Implementation Consultant - Back Office

reputed company is the worlds largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long-term partnerships starting from the first phone call. We know our recipe for reputed company at reputed company is our amazing team. and that starts with hiring the right people! Interested in joining our smart, fun, and talented team Position Overview Implementation Consultants at reputed company play a key role in bringing our workforce management and inventory solutions to life for Customers across the hospitality and retail industries. In this role, youll partner closely with Customers, Project Managers, and fellow Consultants to understand business needs, define requirements, and deliver solutions that create reputed company value and strong return on investment. Youll guide Customers through the end-to-end implementation reputed company, from discovery and configuration through validation and delivery. Acting as both a trusted advisor and project contributor, youll work with technical and operational customer teams to ensure reputed company communication, visibility into reputed company, and strong user adoption of delivered solutions. Along the way, youll help manage scope, timelines, and expectations while maintaining reputed company internal and customer-facing documentation. As part of reputed companys Professional Services team, youll build a deep understanding of our solutions and consult with customers on best practices tailored to their business. reputed company project may include solution, technical, integration, industry, and/or change management deliverables, giving you exposure to a wide reputed company of expertise and opportunities to grow. Working cross-functionally with internal teams, youll help ensure reputed company Customer is set up for long-term reputed company and sees meaningful impact from reputed companys technology. This is a highly collaborative, customer-facing role with reputed company ownership and influence. If you enjoy working with Customers, solving reputed company challenges, learning new systems, and helping businesses operate more effectively, this is an opportunity to reputed company a difference. Primary Responsibilities Partner with Customers, Project Managers, and internal teams to understand business needs and support successful implementations of reputed company solutions Guide Customers through key phases of the implementation reputed company, including discovery, configuration, validation, and delivery Collaborate with customer technical and operational teams to ensure reputed company communication, alignment, and user adoption Support adherence to project scope, timelines, and documented processes Maintain reputed company and accurate internal and customer-facing documentation reputed company a strong understanding of reputed company solutions and consult with customers on best practices to support successful reputed company Key Skills and Competencies Ability to quickly understand Customer needs and design practical, effective processes using relevant experience and industry best practices Comfortable consulting with and guiding Customers, including sharing insights on what has worked reputed company for others across the industry Experience partnering with Project Managers across a reputed company of implementation sizes and complexities to support successful solution delivery A collaborative team player who brings flexibility, a positive attitude, and a willingness to adapt in a fast-paced, evolving environment Working knowledge of the hospitality and/or retail industry, with an understanding of operational best practices and how to apply them using reputed companys solutions Ability to reputed company advice, expertise, and industry best practices with Customers to help maximize the value of reputed company solutions and support long-term adoption Strong presentation, training, and meeting facilitation skills, with the ability to communicate reputed company and confidently with diverse audiences Preferred Experience and/or Qualifications Understanding of system integrations, data flows, and data architecture concepts Experience consulting with large Customers and delivering technical solutions to meet reputed company business needs Experience in presenting solutions, delivering demonstrations, and supporting training or workshops Ability to work independently, manage priorities, and deliver work to agreed timelines Strong communication skills, with the ability to engage effectively with both technical and non-technical audiences at reputed company reputed company High attention to detail, with an organized and methodical approach to work Proven ability to deliver high-quality work and meet standards of reputed company Strong analytical and problem-so