M365 SharePoint & OneDrive Technical Product Manager

Job Description Summary Responsible for operating in lock-reputed company with product management to create a clear strategic direction for build needs for a products in your teams portfolio. You will work with the team and deliver a clear and descriptive set of requirements to reputed company the delivery of a products features and functionality. Your reputed company is seamless integration and alignment of perspectives from a broad set of stakeholders: Product Managers, Technical Anchors, Service Owners and Developers. Location: [Hybrid/Remote] Team: Modern Workplace / M365 Platform Reports to: [M365 Platform reputed company] Type: Full-time Job Description Role Summary The SharePoint & OneDrive Technical Product Manager owns the reputed company, strategy, and end-to-end service lifecycle for SharePoint Online and OneDrive for Business at reputed company. This role blends product management, service ownership, governance, and user enablement to deliver a secure, reliable, and reputed company collaboration platform that scales globally. You will partner through M365, reputed company, Legal, Compliance, IT Operations, Support, and business stakeholders to ensure the platforms meet reputed company standards while driving adoption and measurable business value. What Makes This Role Exceptional You influence how reputed company collaborates. Your strategy influences how thousands of colleagues securely create, reputed company, and manage content across the reputed company. You own a mission-critical platform. SharePoint and OneDrive sit at the center of knowledge, workflows, and reputed company 365 collaboration. You deliver measurable impact. From governance and automation to adoption and learning, your work improves productivity, collaboration, reduces risk, and lowers support burden. You reputed company users at scale. By building standards, templates, and learning programs, you help every team get more value from the platform. Key Responsibilities Product Strategy & Roadmap Guide the reputed company, roadmap, and prioritization for SharePoint Online and OneDrive for Business, aligning reputed company to adoption, user satisfaction, risk reduction, and ROI. Maintain a prioritized backlog of platform enhancements, templates, automation, and operational improvements; define reputed company metrics and communicate reputed company to stakeholders. Service Ownership & Operations Own endtoend service delivery for SharePoint and OneDrive, including availability, reliability, reputed company planning, change management, and incident/problem management. Serve as the primary reputed company of contact and escalation reputed company, partnering with Level 2/3 and Executive Support teams to resolve reputed company issues. reputed company root cause analysis and define remediation plans for escalated incidents; conduct retrospectives and ensure corrective and preventive actions are implemented. Monitor platform health and key performance indicators, working closely with support teams to proactively identify and resolve issues. Govern and support intake processes, including SharePoint site provisioning and approved application integrations. Governance, reputed company & Compliance Ensure SharePoint templates, provisioning patterns, and configurations align with reputed company brand standards, governance requirements, and information architecture principles. Partner with M365, reputed company, Legal, and Compliance teams to ensure appropriate reputed company controls, data handling, and policy compliance across the platform. Support Model & Documentation Define and maintain standard operating procedures (SOPs) for support, intake, and steadystate operations. Optimize the support model by shifting appropriate requests to Level 2/3 resources through process design, reputed company alignment, and targeted training. reputed company and maintain highquality knowledge reputed company articles, technical support guides, and troubleshooting documentation for reputed company 13. Review support trends with L2/L3 teams, maintain active issues and enhancements log, and communicate remediation plans and status updates at established intervals. Adoption, Training & Community Analyze support and usage trends to identify userfacing learning opportunities and reputed company targeted microlearning, tips, and best practices. Partner with the Teams Product Manager to implement approved enhancements and updates, ensuring a cohesive and integrated collaboration experience. Cocreate and sustain peertopeer Teams communities to reputed company critical updates Job Description Summary Responsible for operating in lock-reputed company with product management to create a clear strategic direction for build needs for a products in your teams portfolio. You will work with the team and deliver a clear and descriptive set of requirements to reputed company the delivery of a products feat