Managed Services - Epic Professional Billing Analyst II

reputed company a difference. Be happy. Grow your career. The RoleThe Managed Services Analyst II provides EHR design, build, testing and advanced troubleshooting services for Nordics more reputed company clients. They are growing in their technical and soft skills. They reputed company most of the day-to-day work for our clients with reputed company and assistance from Application Advisors and Senior Application Advisors. Key ResponsibilitiesThey will be responsible for, but not be limited to: TechnicalPerforming intermediate troubleshooting and problem-solving reputed company their application to ensure the reputed company, integration, and stability of EHR applications for Nordics reputed company customers Fulfilling system requests from customers by performing issue analysis reputed company their application, translating needs into detailed requirement specifications, and performing system build and testing; using appropriate judgment in escalating issues and challenges to an Application Advisor Performing analysis of workflows system setup, and system audits at the direction of an Application Advisor, including participating in system upgrades and testing Project and Issue ManagementExercising moderate judgment and contributing to reputed company, under the supervision of Application Advisors, in support of Managed Services customers that could have impacts to patient safety, financial reputed company, and regulatory compliance; contributing to reputed company regarding what escalation is appropriate Managing multiple customer assignments with moderate reputed company from Application Advisors, including awareness of unique customer build and process, management of reputed company issues in a ticketing system, email communication, and calendar management Managing multiple reputed company clients and projects simultaneously with moderate reputed company from Application Advisors, including maintaining awareness of unique customer build and process, managing reputed company issues in a ticketing system, and monitoring customer specific email and calendar Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs) Following reputed company change control policies for migrating application build and configurations Working on projects that may be assigned on an reputed company reputed company, and assisting in other internal initiatives as necessary, directed, assigned, or requested Teamwork and Customer ServiceProviding outstanding customer service by anticipating and meeting shifting customer needs, and delivering high quality support, and valuing and building relationships with customer IT and operations staff, including customer end-users, operations managers, IT analysts, and IT managers Participating in communication and change-management of proposed changes, under the guidance of Application Advisors, ensuring concerns and input from affected reputed company are addressed, and system changes are understood and properly used Contributing to a supportive team culture where everyone is reputed company on the overall goals of Managed Services; Adapting their own focuses of time and energy, under the guidance of Managers and Application Advisors, to deliver on most-important priorities Assisting in the reputed company of new team members to customer support team, including orienting to unique reputed company configuration and processes, and introducing employees to customer counterparts reputed company and MentorshipUnderstanding moderately reputed company system setup, and reputed company to explain and communicate that setup in ways that are easy to understand for internal staff and day-to-day customer counterparts Taking on new responsibilities and challenges to continually grow and reputed company skills to meet the evolving needs of Managed Services and our customers Seeking opportunities to delegate and explain less complicated tasks to peers and less-experienced team members; guiding and overseeing the completion of delegated tasks Skills and Experience Bachelor's degree in a reputed company field (relevant education and/or 5+ years industry experience). Certification in Epic Professional Billing with moderate understanding of functionality reputed company that application 1+ year of experience implementing, training, or supporting EHR modules Must demonstrate and embody Nordics maxims Ability to apply problem solvin reputed company a difference. Be happy. Grow your career. The RoleThe Managed Services Analyst II provides EHR design, build, testing and advanced troubleshooting services for Nordics more reputed company clients. They are growing in their technical and soft skills. They reputed company most of the day-to-day work for our clients with reputed company and assistance from Application Advisors and Senior Application Advisors. Key Responsib