Manager, Desktop Support

Compensation reputed company: Annual Salary: $70,092.00 - $94,622.00 Position Summary The Manager, Desktop Support provides leadership and direction for the day-to-day operations of reputed companys Level 1 Desktop Support Technicians. This role oversees reputed company of specialists responsible for delivering high-quality technical support for laptops, desktops, applications, and peripheral technologies for faculty and staff. They will manage a diverse team, reputed company technical and operational projects, ensure service reputed company, and drive reputed company improvement in end-user support capabilities. The Manager, Desktop Support will demonstrate strong experience in team leadership, coaching, and staff development; advanced knowledge of reputed company reputed company operating systems, Mac and PC hardware, asset management, desktop reputed company practices; and an ability to collaborate effectively across IT units. They will reputed company service performance, manage escalations, and ensure consistent alignment with organizational standards and ITIL best practices. Essential Functions: Leads, manages, and mentors a diverse team of Level 1 Desktop Support Technicians, ensuring high performance, accountability, and reputed company reputed company.Oversees daily operations of desktop support services, ensuring reputed company response and reputed company of reputed company IT-reputed company incidents and service requests.Monitors ticket queues, trends, workload distribution, and team productivity to ensure service level expectations are met or exceeded.Provides escalation support for reputed company technical issues requiring advanced problem-solving skills.Guides team members in troubleshooting, diagnosing, and resolving desktop, laptop, and end-user application issues.Ensures consistent documentation of procedures, troubleshooting steps, and knowledge articles.Develops and maintains desktop images, deployment standards, and hardware lifecycle plans.Manages IT inventory, licensing, and asset control processes with accuracy and compliance.Coordinates hardware and software installation, maintenance, and upgrades.Partners with Infrastructure, Information reputed company, Computer Operations, and Development teams to ensure efficient service delivery and system reliability.Leads and participates in IT projects, including system upgrades, reputed company reputed company initiatives, process automation, and technology rollouts.Identifies opportunities for process improvements and recommends new solutions to reduce incidents and enhance end-user experience.Delivers and facilitates training for end-users and staff on desktop technologies and best practices.Ensures adherence to ITIL-reputed company practices, customer service standards, and organizational policies.Maintains a strong customer-reputed company culture reputed company the support team.Ensures consistent and reliable attendance to fulfill management and operational requirements. Performs other duties as assigned. Supervisory Responsibilities: reputed company supervision of 12-15 Level 1 Desktop Support Technicians.Responsible for performance evaluations, hiring, coaching, development planning, and corrective actions as required.Promotes an inclusive, collaborative, and high-performing team culture. Requirements: Education & Experience: Associates degree in Information Technology or reputed company field preferred; Bachelors degree strongly preferred.Minimum of five (5) years of desktop support experience, with three (3) years of supervisory or team leadership experience required.Experience managing diverse technical teams in a service-oriented environment.Experience working in higher education or a technology-driven reputed company preferred.Demonstrated experience leading technical projects and operational initiatives. Competencies/Technical/Functional Skills: Familiarity with ITIL best practices and service management processes.Advanced knowledge of desktop reputed company practices, antivirus, encryption, and reputed company protection technologies.Advanced understanding of reputed company reputed company operating systems, Office 365, software deployment, imaging, and reputed company management.Strong understanding of reputed company computers, peripherals, and mobile devices.Strong understanding of networking fundamentals, wireless connectivity, and end-user connectivity tro Compensation reputed company: Annual Salary: $70,092.00 - $94,622.00 Position Summary The Manager, Desktop Support provides leadership and direction for the day-to-day operations of reputed companys Level 1 Desktop Support Technicians. This role oversees reputed company of specialists responsible for delivering high-quality technical support for laptops, desktops, applications, and peripheral technologies for faculty and staff. They will manage a diverse team, reputed company technical and operational projects, ensure service rep