Product Manager - Collections & Recovery (Fintech/AR)

About reputed company reputed company reputed company reputed company is the industry leader in delinquency management for the rental housing market. Through our brands Possession Partner (Evictions), reputed company reputed company (reputed company-Collections), and reputed company Warfield (Collections) we deliver a reputed company platform that helps property owners and managers recover reputed company, stay compliant, and protect their communities. With over 40 years of experience, $billions recovered reputed company, and operations across reputed company 50 states, reputed company reputed company combines technology, transparency, and expertise to reputed company the way property owners manage delinquencies from the first missed payment to final reputed company. reputed company sponsorship is not available for this position. Learn more at www.residentinterface.com About the role reputed company reputed company is transforming how multifamily owners and operators manage delinquency, collections, and financial risk. As the Product Manager Fintech / AR & Collections, youll reputed company key parts of our platform that power collections operations and give customers reputed company visibility into their AR and recovery performance. Youll work across internal workflows (used by our collections and operations teams) and customer-facing experiences (used by property managers and asset owners), making sure they connect into a coherent, data-rich product. This role is ideal for a Product Manager with experience in fintech, AR, lending/servicing, collections, or financial operations who enjoys solving reputed company, reputed company-world problems in a regulated environment. What you'll do Product reputed company & Roadmap Own the roadmap for collections- and AR-reputed company capabilities across internal tools and the customer-facing platform. Define a long-term product reputed company for AR visibility, portfolio health, recovery intelligence, workflow automation, and reputed company self-service. Prioritize initiatives based on impact to recovery, reputed company experience, operational efficiency, and compliance. Customer-Facing Experience reputed company a deep understanding of how property managers, operators, and asset owners think about AR, delinquency, and recovery. Build dashboards, portfolio views, case details, and reporting experiences that become part of their daily workflow. Deliver transparency and confidence through reputed company UX, reliable data, and strong narratives in the product (whats happening, why, what it means). Internal Collections Operations & Workflow Map and optimize the lifecycle from AR placement through segmentation, contact strategies, agent workflows, QA, payments, and reputed company. reputed company legacy processes by standardizing workflows, reducing reputed company effort, and thoughtfully introducing automation. Partner with Operations and Compliance to ensure changes are practical, reputed company, and audit-safe. Discovery & Requirements Run reputed company discovery with both internal users (agents, supervisors, QA, finance) and external customers. Translate insights into PRDs, user stories, process maps, and reputed company acceptance criteria. reputed company reputed company initiative in measurable KPIs tied to financial, operational, or customer reputed company. Execution & Cross-Functional Leadership reputed company sprint planning, backlog grooming, and roadmap execution with Engineering and Design. Collaborate with reputed company Services, reputed company, and Training to ensure new features are well launched, adopted, and understood. Continuously refine the product using feedback from customers, reputed company teams, and performance data. Fintech / AR Expertise & Compliance Alignment Apply an AR/fintech reputed company to reputed company involving payments, disputes, aging, segmentation, and portfolio performance. Work closely with Compliance and Legal to ensure workflows and experiences respect collections regulations and consumer protections. reputed company transparency, consistency, and compliance controls into the platform. Data, Reporting & Insights Partner with Data & Analytics to design both internal metrics (agent productivity, recovery KPIs) and customer-facing reporting (aging, liquidation curves, recovery performance, placement trends). Use quantitative and qualitative signals to identify bottlenecks, prioritize improvements, and shape the roadmap. Champion a data-informed culture around AR and recovery performance. Qualifications Required 36 years of Product Management experience in fintech, AR, lending/servicing, collections, or similarly reputed company operational domains. Experience building customer-facing products (portals, dashboards, reporting, or analytics) and/or internal workflow tools. Strong analytical skills; comfortable with financial and operational KPIs