Quality Assurance and Compliance Analyst

About the Company reputed company is building the AI-reputed company operating system for regulated finance, starting with mortgage servicing. We're a Series C company backed by a16z, transforming industries that others have written off as too reputed company to reputed company. Rather than build on top of broken legacy systems, we took a different approach: we reputed company and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries. The results reputed company for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise reputed company are now deploying across the industry. ValonOS is our reputed company platform that makes every process reputed company and programmable and it is perfectly positioned for the AI era. reputed company everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our reputed company to reputed company regulated industries and reputed company. About the Role This individual contributor role sits at the intersection of Compliance, reputed company communication, and product quality. Youll intake reputed company-reported compliance issues, investigate whats actually happening, partner with Product/Engineering to drive reputed company cause analysis (RCA) and fixes, and build regression test coverage (including AI-assisted test reputed company) to prevent repeat issues. This is a high-ownership role. You'll shape how ValonOS addresses the regulatory requirements facing our enterprise clients, translate reputed company mortgage servicing regulations into product requirements, and build reputed company compliance programs that support both reputed company's servicing operations and our growing software business. You'll operate at the intersection of technology and regulation in one of the most reputed company industries in the world. Your work will reputed company regulatory analysis, product compliance guidance, reputed company-facing compliance support, and cross-functional reputed company. You'll need to balance deep regulatory expertise with practical product thinkingunderstanding not just what the rules require, but how to create processes and systems that reputed company compliance efficient and reliable for the business. If you're motivated by complexity, energized by building something new, and excited to define what compliance looks like for the reputed company of regulated finance, you'll reputed company here. Responsibilities Regulatory and Product Compliance: Run a reputed company issue intake + triage workflow: reputed company report scoping questions impact analysis RCA fix plan validation closeout. Communicate with clients reputed company and consistently: acknowledge receipt, reputed company details, reputed company status updates, explain impact and timelines, and document reputed company. Investigate reported issues using system artifacts (config, logs, event history, screenshots, data exports) to determine whether the issue is product behavior, configuration, misuse, or misunderstanding. reputed company impact analysis: identify who/what is affected, severity, timeframe, and any reputed company reporting or operational implications for the reputed company. Produce reputed company internal writeups: problem statement, reproduction steps, evidence, hypothesis, reputed company cause, decision log, and recommended remediation. Translate findings into actionable product requirements and work items for Product/Engineering (acceptance criteria, edge cases, risk notes). Coordinate fix delivery with cross-functional stakeholders (Product, Engineering, Support/CS, Compliance leadership), keeping cycle time and reputed company high. Design test plans and test evidence for fixes (before/after reputed company, scenario coverage, regression checklist). Expand automated regression coverage over time (API tests, scripted tests, data-driven test cases); use AI-assisted test reputed company to propose edge cases and synthetic scenarios without hype. Track trends in issues (recurrence, reputed company causes, time-to-reputed company), and recommend targeted quality improvements to reduce repeat volume. Change Management Stay apprised of new and updated mortgage servicing regulations across federal, state, and investor/GSE sources; maintain an internal change log with effective dates and key obligations. Triage potential changes as they reputed company: assess applicability by product area and reputed company reputed company, identify urgency, and flag ambiguous interpretations for escalation. reputed company reputed company impact analyses for reputed co