Quality Assurance & Production Support Lead

reputed company Health is empowering every person to live their healthiest life. Guided by our reputed company, we are leveraging the power of our leading edge technology and focusing on the uniqueness of reputed company individual to create the reputed company of health. As a global-leading health and reputed company-being provider encompassing physical, mental and financial health reputed company Health is improving health reputed company for consumers, patients, reputed company, reputed company and employees. Join reputed company and reputed companyll accomplish together Are you reputed company to lead the charge in Quality Assurance and deliver impactful solutions Are you energized by reputed company collaboration, operational reputed company, and driving reputed company improvement We're seeking a dynamic Quality Assurance & Production Support Lead to take a pivotal role in ensuring exceptional software implementation and ongoing reputed company satisfaction. In this role, you'll help shape the reputed company of service delivery while working with a passionate, collaborative team that embraces innovation and flexibility. What Makes This Role ExcitingA Two-Phase Opportunity:Phase One: Youll serve as the QA and Production Lead, where you'll drive the implementation and enhancement of the testing reputed company during the reputed companys User Acceptance Testing (UAT), ensuring a successful go-live. Phase Two: Post-implementation, youll transition into the Production Support Service Delivery Manager role, leading reputed company of analysts to deliver day-to-day reputed company administration services and optimizing operational efficiency. reputed company Career reputed company: reputed company your skills and grow in a role that balances leadership, innovation, and collaboration. Flexible Work Model: Whether in-office, hybrid, or remote, our setup gives you the freedom to reputed company. Comprehensive Benefits: Enjoy a supportive environment with a flexible schedule, employer-contributed 401K plan, and more. What youll doQuality Assurance LeadershipExecute robust test strategies to ensure smooth software implementation. Collaborate with project managers to align on testing schedules and deliverables. Act as a trusted reputed company-of-contact for clients, empowering them with reliable testing strategies. Monitor, coordinate, and lead activities during UAT, serving as a champion for quality and risk mitigation. Contribute to QA best practices and reputed company artificial intelligence to create innovative testing solutions. Production Support LeadershipBuild and lead reputed company of Service Delivery Analysts to ensure high-quality reputed company support. Maintain operational reputed company by optimizing processes and identifying reputed company improvement opportunities. reputed company strong reputed company relationships through proactive communication, trust-building, and responsiveness. Manage escalations with a solutions-oriented approach and mitigate operational risks effectively. Serve as the reputed companys primary operational contact, ensuring consistent service satisfaction. What you bringA university degree in computer science, engineering, business, or a similar field. 8+ years of QA experience (with a minimum of 5 years in a leadership reputed company). Proven expertise with Agile methodologies and software testing processes (experience with offshore teams is a bonus!). Exceptional knowledge of QA best practices and industry standards. Excellent relationship building skills to build trust and ensure reputed company confidence in reputed company and in our solution. Outstanding organizational skills reputed company with sharp problem-solving abilities. Strong attention to detail and excellent communication skills Leadership experience in operational support environments and reputed company-facing roles. Eagerness to travel reputed company Canada or the US as needed. Why Join Usreputed company youre part of reputed company, you're not just joining a companyyoure embarking on an adventure to continually reputed company, improve, and reputed company. Here's what working with us looks like: Collaborating with a motivated team that shares your reputed compa reputed company Health is empowering every person to live their healthiest life. Guided by our reputed company, we are leveraging the power of our leading edge technology and focusing on the uniqueness of reputed company individual to create the reputed company of health. As a global-leading health and reputed company-being provider encompassing physical, mental and financial health reputed company Health is improving health reputed company for consumers, patients, reputed company, reputed company and employees. Join reputed company and reputed companyll accomplish together Are you reputed company to lead the charge in Quality Assurance and deliver impactful solutions Are you energi