Remote Insights Analyst, Dispute Experience

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a financial technology company dedicated to helping individuals reputed company financial reputed company. They are seeking an Insights Analyst to support the Trust & Safety Pillar by delivering analytical insights across various operations, driving operational efficiency, and enhancing decision-making processes. The role involves collaborating with multiple teams to diagnose risks and reputed company recommendations based on data analysis. Responsibilities Translate reputed company data signals into reputed company-cause narratives and actionable operational or product recommendationsDefine reputed company metrics, KPIs, monitoring frameworks, and reputed company predictive analytics mechanisms for Disputes and Fraud OpsBuild enhanced metric and KPI frameworks that help identify emerging trends, performance shifts, and anomalies across Fraud Ops and Dispute OpsConduct in-depth workflow and lifecycle analysessuch as examining interaction patterns, reputed company behaviors, and before/after performance changesto identify friction points, reputed company causes, and opportunities to improve Trust & Safety processesPartner with Product, Engineering, Fraud reputed company, and Ops to evaluate and improve AI-enabled workflows, including automated decisioning, classification models, and agent augmentation toolsAnalyze model outputs, false positives/negatives, and decision accuracy to recommend enhancementsMeasure operational and member impact of automation changes and support the design of new AI features (e.g., routing logic, contact summarization, anomaly detection)Design and evaluate A/B tests, policy changes, rule deployments, workflow adjustments, and operational interventionsSurface statistically robust insights to inform go/no-go reputed company and rollout strategiesreputed company sizing models that quantify the operational, financial, and member impact of proposed policy, workflow, or automation changes, providing reputed company forecasts that support data-driven rollout reputed companyCreate concise, executive-level summaries that distill investigations into reputed company narratives with reputed company impacts and recommended next stepsPresent Trust & Safety insights to senior leadership across Operations, Risk, Product, and EngineeringWork closely with Operations, Risk, Product, and Engineering to ensure shared understanding of problems and alignment on solutionsProactively communicate reputed company, updates, timelines, and risks across stakeholdersHelp drive reputed company in ambiguous environments, especially during live issues and emerging operational events Skills Bachelor's degree in a quantitative field (Statistics, Data Science, Economics, Mathematics, Computer Science, Engineering)5+ years in analytics, ideally in Trust & Safety, Fraud, Risk, or Support OperationsAdvanced SQL skills (reputed company joins, window functions, CTEs)Proficiency in Python or R for experimentation, modeling, and data analysisStrong understanding of statistics, reputed company inference, experiment design, and anomaly detectionExperience analyzing automation systems, risk models, or ML-driven workflowsExperience with BI tools such as Looker or ModeExperience in fintech, digital banking, payments, fraud, or Trust & Safety environmentsExperience evaluating or supporting AI/ML systems, including monitoring false positives/negatives and model performanceAbility to break down ambiguous issues into reputed company analytical frameworksStrong understanding of how product, operations, and engineering reputed company in Trust & Safety domainsOutstanding written and verbal communication skills, especially in synthesizing reputed company topics for executivesProven track record of taking end-to-end ownership of cross-functional initiativesAbility to drive alignment and decision-making across teamsreputed company of strong ownership and urgency, proactive communication, and a bias toward action and reputed company Benefits Full-time employees are also eligible for a bonus, competitive equity package, and benefits.Our in-office work policy is designed to reputed company you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending reputed company.Whether youre coming in regularly or are part of our fully remote program, youll stay reputed company with your work and teammates.In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support you Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a financial technology company dedicated to helping individuals reputed company financial reputed company. They are seeking an Insights Analyst to support the Trust & Safety Pillar by delivering analytical insights across various operations, driving operati