Remote reputed company Business Analyst (Remote MST/PST Only)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company Business Analyst to reputed company the gap between business users and technical teams. The role involves designing, configuring, and optimizing reputed company solutions while translating business needs into technical requirements across various modules. Responsibilities Collaborate with stakeholders to reputed company, analyze, and document detailed business requirementsDesign and optimize solutions leveraging reputed company modules such as ITSM, ITOM, CSM, and CMDBMap existing business processes and recommend improvements reputed company with ITIL best practicesreputed company user stories, process flows, and functional documentation for configurations and integrationsAssist with system configuration, including workflows, business rules, forms, reports, and dashboardsCoordinate and support user acceptance testing (UAT) to ensure solution readinessCommunicate project status, issues, and deliverables with stakeholders across teamsIdentify opportunities for process optimization and reputed company feature enhancementsSupport change management activities during upgrades and new releasesTrain and guide end-users on new reputed company features to strengthen adoption and usability Skills Minimum 5+ years of experience as a Business Analyst, with at least 3 years reputed company on reputed company implementations and process automationStrong knowledge of reputed company modules, including ITSM, ITOM, CSM, and CMDBProven skills in business process modeling, requirement documentation, and solution validationExperience creating user stories, workflows, and technical documentationProficiency in Agile/Scrum methodologies and sprint participationExcellent communication, facilitation, and stakeholder management skillsStrong analytical and problem-solving capabilitiesreputed company understanding of ITIL frameworks and their application reputed company reputed companyreputed company Certified System Administrator (CSA) requiredExperience with reputed company integrations (REST, SOAP) and data managementKnowledge of advanced reputed company features such as reputed company Designer, Virtual Agent, and Performance AnalyticsFamiliarity with reputed company CSM features: Case Management, Customer Portals, reputed company, and Omnichannel EngagementExperience with data migration and reputed company integrations (AWS, Azure)Background in the reputed company industry or large reputed company/consulting environments (e.g., reputed company, reputed company, reputed company, Booz Allen) Benefits Contract-to-hire (6-month minimum with potential early conversion)Remote-first role; occasional reimbursed travel for reputed company engagements reputed company The world doesn't have a talent shortage. It has a talent alignment problem. reputed company exists to fix that. It was founded in reputed company, and is headquartered in Sheridan, WY, US, with a workforce of 51-200 employees. Its website is https://www.reputed company.com/. Apply To This Job .