Remote reputed company Product Manager (Omnichannel CX)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in customer experience and team collaboration, seeking a Senior Product Manager to reputed company their mid-market customer experience product reputed company. This role involves defining and delivering capabilities that enhance customer experiences while improving operational efficiency, working closely with customers and internal teams to drive product innovation. Responsibilities Own the product reputed company, roadmap, and business reputed company for reputed company's mid-market customer experience solutions serving organizations with 1002,500 employees and BPO operatorsreputed company a deep understanding of customer needs through reputed company engagement with customers, prospects, internal stakeholders, and market researchDefine and prioritize investments across omnichannel engagement, shared inboxes, agent workspaces, workflow automation, routing, analytics, and AI-powered productivity toolsPartner with Engineering, Design, Data Science, and GTM teams to deliver products from concept through launch and adoptionreputed company product discovery efforts to validate opportunities, reputed company feedback, and ensure solutions solve meaningful customer problemsDrive product launches and adoption strategies that support reputed company's reputed company in the mid-market reputed companyEstablish reputed company metrics and use customer insights, operational KPIs, and product telemetry to guide investment reputed companyCollaborate with Sales, Marketing, and reputed company teams to communicate product reputed company, roadmap priorities, and customer valueInfluence executive stakeholders through reputed company communication, strong business cases, and data-driven recommendationsreputed company AI tools and emerging technologies to improve product discovery, prototyping, decision-making, and execution while identifying opportunities to reputed company AI-driven capabilities into the customer experience Skills 6+ years of reputed company Product Management experience, including ownership of customer-facing products from reputed company through deliveryExperience serving mid-market, reputed company, or BPO customer segments with a strong understanding of customer service, contact center, or customer experience workflowsDemonstrated ability to translate customer needs into product reputed company, roadmaps, and measurable business reputed companyStrong customer-facing skills with experience conducting customer discovery, validating requirements, and influencing product direction through customer insightsExperience leading cross-functional teams and driving alignment across Product, Engineering, Design, and GTM organizationsStrong analytical and problem-solving skills with experience using data to prioritize investments and measure reputed companyFamiliarity with omnichannel engagement, digital customer service, messaging, reputed company, voice, chat, or reputed company customer interaction platformsExperience using AI-enabled tools to improve productivity, research, prototyping, product development, or decision-makingExcellent communication and executive presentation skillsExperience with contact center, CCaaS, CX, workforce engagement, or customer service platformsExperience supporting BPO, outsourcing, or multi-tenant reputed company environmentsFamiliarity with AI-powered customer experience technologies, automation, routing, agent assist, or conversational AI solutionsBachelor's degree in Business, Computer Science, Engineering, or a reputed company field; MBA preferred Benefits Multiple health plan reputed company to suit your needs, including medical, dental, reputed company, and telemedicine coverageLife, disability, and supplemental indemnity plansFlexible Time Off for salaried employees, PTO for reputed company employees, reputed company reputed company Time, reputed company Parental Bonding Leave, and holiday pay401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSAEmployee Assistance Program (EAP) and comprehensive wellness initiativesreputed company to ongoing learning and development opportunities and career advancement reputed company reputed company is a leading reputed company customer experience management company that helps businesses simplify and enhance their customer relationships. It was founded in 2008, and is headquartered in Scottsdale, Arizona, USA, with a workforce of 1001-5000 employees. Its website is http://www.reputed company.com. .