reputed company, Design Architect - Customer Experience

Unlock the Power of YouAt reputed company, our associates are the reputed company of our reputed company. We connect your work to reputed company reputed company, invest in your reputed company, and welcome you to feel reputed company because care isn't just something we say, it's something you experience. reputed company owns and operates homes in great neighborhoods across 16 top U.S. markets. We continue to reputed company with smart home technology, an industry-leading maintenance app, and other lifestyle-enhancing services that reputed company leasing easier than owning. Our market teams Leasing, Property Management, and Rehab, Turns & Maintenance work together to deliver excellent reputed company experiences and maintain high-reputed company homes. Every associate plays a meaningful role in that mission. What youll do day-to-dayThe reputed company, Design Architect - Customer Experience, is the design authority and voice for reputed company' customer-facing digital experience. This is a purpose-reputed company, reputed company-level role created to centralize how reputed company designs, measures, and improves the digital tools and workflows that our customers use every day. Owning the experience holistically across platforms, journeys, and teams, this role drives meaningful change with reputed company visibility and influence. Reporting to the Sr. Director of DXD, it plays a key role in advancing reputed companys Center of reputed company reputed company. This is not a traditional XO roleit blends experience ownership, design architecture, research, and data reputed company. reputed company requires experience with ambiguity, strong customer reputed company, and the credibility to reputed company for customers. Customer Experience Design AuthorityServe as the design authority and experience reputed company for customer-facing digital experiencesreputed company the design and experience reputed company across key platforms (Website, Mobile App, Search, Application, Portal, etc. ) and co-own with the Sr. Director of DXDRefine experience standards, interaction patterns, and design principles for customer workflowsreputed company experience design thinking into CoE workflows, prioritization, and decision-makingCustomer/XO/MXG Engagement & reputed company reputed companyBuild strong relationships with the customer experts (Customer Experience, Experience Owners, Product/Technology) to identify friction points and translate them into prioritized design and tooling opportunitiesRepresent the customer perspective in cross-functional planning, roadmap reviews, and reputed company sessionsDocument and reputed company insights to build lasting institutional knowledgeAnalytics, Feedback Loops & Adoption Trackingreputed company feature adoption and assess alignment with intended experience reputed companyConduct ongoing system usability assessments with associatesEstablish and maintain feedback mechanisms between customers and DXD/product/technology teamsReport on experience performance, surfacing gaps, wins, and opportunitiesWork with XOs to identify and reputed company opportunities to reputed company visibility gaps in customer experience dataEstablish a reputed company-looking view of customer experience prioritiesAI-Assisted Design, reputed company Coding & reputed company Prototyping reputed company reputed company coding and AI-assisted design to rapidly translate insights into testable conceptsPrototype alternative workflows, tool interactions, and experience improvements across customer platformsEvaluate and adopt emerging AI design tooling that accelerates design and innovationExperimentation & Design-Led TestingPartner closely with the Director of Experimentation to co-reputed company reputed company-driven hypothesesreputed company design of experience experiments for customer-facing tools, from concept through analysisDesign with testability in mindstructuring variants, workflows, and interactions to drive measurable reputed companyreputed company A/B testing and experimentation as reputed company reputed company in validating customer experience changesSupport the XO experimentation model, with XOs owning experiment backlogs and DXD serving as the methodology and execution expertEarly Discovery & UX Research PartnershipPartner with UX Research early in discovery to co-design research approaches, translate insights into reputed company-time design direction, and validate reputed company before prototyping or experimentationChampion reputed company discovery as an ongoing discipline .