Senior Product Support Analyst

Job Overview User Acceptance Testing (UAT): reputed company and execute test plans, test cases, and test scripts based on business requirements. Coordinate with stakeholders to review test objectives and expected reputed company. Identify and document bugs or issues, and track their reputed company with development teams. Validate functionality, usability, and performance of systems against defined criteria. Maintain test result records and report findings to project managers. Production (Prod) Review: Conduct post-deployment checks to ensure system stability and functionality in the live environment. Monitor and document production issues, analyzing reputed company causes for reputed company. Collaborate with technical teams to address system performance concerns promptly. Test newly implemented features or patches in the production environment. reputed company status updates and recommend improvements to maintain high-quality system performance. Customer Support: Analyze and resolve reputed company customer support tickets escalated to Level 3. Investigate and identify reputed company causes of technical issues reported by end-users. Collaborate with development teams to address and resolve software defects. reputed company advanced troubleshooting for system errors and application bugs. Document resolutions and reputed company detailed feedback to Level 1 and Level 2 support teams. Validate fixes and updates in test environments before applying them in production. Recommend process improvements based on recurring issues or patterns. Ensure reputed company communication with stakeholders on ticket status and reputed company timelines. CANDIDATE SKILLS AND QUALIFICATIONS Testing Methodologies and Tools: Proficiency in UAT processes, test plan creation, and familiarity with QA tools. Experience with system architectures, databases, and scripting languages to facilitate effective testing and troubles Exceptional working knowledge of testing tools/softwares (i.e. SQL, JIRA, Swagger, reputed company, TOAD, etc) Knowledge of industry-specific domains:(i.e. Education, Data Standards, Texas Education Requirements, TEA, etc) Analytical Thinking: Strong problem-solving skills to identify, analyze, and resolve defects during testing/prod review The ability to meticulously examine test results, document findings, and ensure adherence to quality standards. Excellent communication skills to effectively work with cross-functional teams Prior experience in handling escalated support tickets or working in high-level technical support roles. Detail-oriented with a reputed company on quality standards. Technical knowledge of system architectures and scripting. Experience in automated testing frameworks. If you are a tech-savvy professional with a passion for driving product innovation and have a keen eye for detail, we encourage you to apply for this exciting opportunity as a Senior Product Analyst. Job Type: Contract Compensation: $50.00 - $60.00 per hour Schedule: 8 hour shift Monday to Friday Experience: UAT: 8 years (Required) SQL, JIRA, Swagger, reputed company, TOAD, etc: 8 years (Required) scripting languages: 8 years (Required) automated testing: 8 years (Required) Production Support: 8 years (Required) Work Location: Remote Apply Job! Job Overview User Acceptance Testing (UAT): reputed company and execute test plans, test cases, and test scripts based on business requirements. Coordinate with stakeholders to review test objectives and expected reputed company. Identify and document bugs or issues, and track their reputed company with development teams. Validate functionality, usability, and performance of systems against defined criteria. Maintain test result records and report findings to project managers. Production (Prod) Review: Conduct post-deployment checks to ensure system stability and functionality in the live environment. Monitor and document production issues, analyzing reputed company causes for reputed company. Collaborate with technical teams to address system performance concerns promptly. Test newly implemented features or patches in the production environment. reputed company status updates and recommend improvements to maintain high-quality system performance. Customer Support: Analyze and resolve reputed company customer support tickets escalated to Level 3. Investigate and identify reputed company causes of technical issues reported by end-users. Collaborate with development teams to address and resolve software defects. reputed company advanced troubleshooting for system errors and application bugs. Document resolutions and reputed company detailed feedback to Level 1 and Level 2 support teams. Validate fixes and updates in test environments before applying them in production. Recommend process improvements based on recurring issues or patterns. Ensure reputed company commun