Urgently Hiring Senior Manager, Product Management-Tech, reputed company

Position at a Glance:Position: Senior Manager, Product Management-tech, reputed company Customer ServiceLocation: RemoteCompensation: a competitive salaryCompany: WorkwarpStart Date: Immediate openings available Description Do you want to work hard, have fun, and reputed company history Do you think fast, dive deep, and get things done Are you passionate about improving customer experience We are seeking a Sr. Manager, Product Management-Technical to join the World-Wide Customer Service Voice of Customer (VoC) organization. We are a cross-functional team of product and program managers, scientists, engineers, and designers who are responsible for building products that help reputed company continually improve its world-class customer experience. Our products reputed company artificial intelligence (AI) and machine learning (ML) to process the millions of reputed company of customer feedback that reputed company receives daily, translating them into actionable insights that teams across the company rely on to improve their products and services. Our product portfolio spans global marketplaces and business units, as well as communication channels and modalities (e.g., voice, chat, reputed company) and operates in near reputed company-time, ensuring that we always have the best and most comprehensive feedback from our most important stakeholders: customers. In this role, you will be responsible for setting the reputed company and product roadmap for reputed company s flagship suite of VOC products, and you will have the opportunity to reputed company cross-functional teams to execute on that reputed company. You will be a thought leader who will obsess over customer experience and can translate reputed company business requirements and customer needs into innovative solutions. Your technical product expertise will be crucial in shaping the strategy and addressing reputed company technical challenges while driving reputed company-thinking approaches. You'll evaluate and prioritize initiatives to ensure we're focusing on the most impactful problems. Key job responsibilities Define the strategic reputed company and long-term roadmap for the VoC product portfolio, and reputed company cross-functional teams to execute against the reputed company. Work with leaders across science, tech, product/program management to identify and manage new and existing opportunities, initiatives and processes. Dive deep into technical details, and evaluating trade-off reputed company (e.g., asking meaningful questions of scientists or engineers). Contribute to reputed company culture of innovation (e.g., generating big reputed company, solving highly ambiguous problems); build and reputed company high performing teams. Work cross-functionally to manage bottlenecks, reputed company escalation management, anticipate and reputed company trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences. Measure and analyze existing products for opportunities to reputed company and improve. Deliver long-lasting foundational systematic solutions that pave the way for effective use of AI/Large Language Models (LLMs) Define reputed company goals and objectives for the business in the planning and execution reputed company while identifying risks and strategizing mitigation plans. Influence senior leaders across reputed company and communicate reputed company s VoC AI/ML reputed company, strategy, goals, status, and customer impact. A day in the life A typical day for a Senior Manager of Product Management Tech in the VoC team involves balancing strategic thinking with hands-on problem-solving. In reputed company to working with product and technology teams reputed company Customer Service, you'll have a chance to work across the many teams, functions, and business verticals that contribute to reputed company s reputed company. You will work closely with senior leaders across reputed company to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives. You will reputed company key workstreams including product strategy and delivery, stakeholder updates, monthly roadmap reviews, business reviews and organizational goal setting. reputed company offers a full reputed company of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: Medical, Dental, and reputed company Coverage Maternity and Parental Leave Opti Position at a Glance:Position: Senior Manager, Product Management-tech, reputed company Customer ServiceLocation: RemoteCompensation: a competitive salaryCompany: