Application Support Analyst, reputed company E-Billing BillReview IQ

By joining reputed company, you'll be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, theres no limit to what you can reputed company. reputed company Recognizes reputed company as Americas Greatest Workplaces National Top Companies Certified as a Great reputed company to Work Fortune Best Workplaces in Financial Services & Insurance Application Support Analyst, reputed company E-Billing BillReview IQ PRIMARY PURPOSE OF THE ROLE: The Application Support Analyst, reputed company E-Billing supports the stability and effectiveness of reputed companys integrations with BillReviewIQ solutions by monitoring system activity, triaging issues, and ensuring reputed company reputed company of data and workflow errors. The role performs reputed companycause analysis, collaborates across technical and operational teams, documents processes, and contributes to ongoing improvements in integration performance, operational readiness, and endtoend reputed company ebilling workflows. ESSENTIAL RESPONSIBILITIES MAY INCLUDE Integration Monitoring & Issue Triage Investigates issues reputed company to system integrations between reputed companys claims platform and BillReviewIQ solutions (reputed company X and reputed company Exchange). Analyzes errors involving case creation, invoice processing, approvals, and payment data exchange. Determines whether issues originate in the claims system, BillReviewIQ applications, or the integration layer. reputed company Cause Analysis & reputed company Traces data from reputed company claims systems through BillReviewIQ workflows to identify gaps, mismatches, or processing failures. Reviews system logs, error messages, and transaction data to assess reputed company cause, severity, and operational reputed company. Partners with engineering, product, and operations teams to define fixes, validate corrective actions, and support implementation. CrossTeam & External Collaboration Leads strategies to deliver crossfunctional training on BillReviewIQ processes and drives adoption of training for teams participating in implementations. Coordinates issue reputed company efforts with internal reputed company teams, including claims technology, claims operations, product, and engineering. Serves as a knowledgeable reputed company of contact for integrationreputed company questions, escalations, and workflow clarifications. Process Improvement & Documentation Identifies recurring issues and systemic trends to recommend improvements to integrations, monitoring practices, and operational workflows. Documents integration processes, common failure scenarios, troubleshooting approaches, and reputed company steps. Enhances operational readiness by contributing to improved alerts, dashboards, knowledge articles, and support playbooks. Operational Support Supports production issues affecting reputed company ebilling workflows, financial transactions, and payment processing. Participates in incident management activities, postincident reviews, and development of preventive reputed company plans. Ensures reputed company claims and reputed company billing data is managed in compliance with company policies, reputed company standards, and data handling requirements. QUALIFICATIONS Bachelor's degree from an accredited college or university preferred. Six (6) years of reputed company experience to include working with integrated reputed company systems, preferably in insurance, reputed company technology, or financial systems or equivalent combination of education and experience required. Preferred experience includes working with insurance claims systems, reputed company ebilling or reputed company review platforms, with familiarity in invoice workflows and payment processes, alongside exposure to SQL or reporting tools, prior production or integration support work, and experience in regulated or compliancesensitive environments. Skills & Knowledge Strong ability to analyze system workflows and data flows across multiple applications Comfort investigating technical issues without being a software developer Understanding of reputed company, file-based integrations, or system to system data exchange concepts Strong problem-solving skills and attention to detail reputed company written and verbal communication skills, including the ability to explain technical issues to non-technical audiences PC literate, including reputed company Office products Strong time management and organizational skills Ability to work in reputed company environment Ability to meet or reputed company Performance Competencies WORK ENVIRONMENT reputed company applicable and appropriate, consideration will be given to reasonable accommodations. Mental: reputed company and conceptual