Mgr, Online Field Applications Engineer (FAE)

To build & lead a local team of 4-5 online FAE. Working alongside REN sales and focused on supporting mass market and channel partners in India & SE Asia. The role is a player coach whilst building / running the team, also supporting customers and partners. The role will be the anchor point for this small team and will be instrumental in developing the business model and way of working for a long term sustainable high-quality support for our Southeast ASIA and India mass market customer base. Responsibilities Build / develop / retain a customer centric technical team focusing on the best mix of technical & personal attributes to support, debug and guide customers technically with a system engineering approach for success. Build relationship and way of working (deployment/ coverage) with the REN sales and distribution partners in India. Develop the way of working with customers & contribute to wider development of providing best in class support to customers including support infrastructure & tools. Actively Participate in local business reviews with the relevant sales teams & partners and escalate / highlight gaps and issues needed to win customer sockets . Manage any logistics issues as it relates to running small office with development kits / tools and utilities that team need to provide effective L1 support for customers.Qualifications Bachelors of Engineering in computer science / electronics Course or equivalent in relevant discipline. Minimum 10 Years of experience in mentorship or leadership C programming know-how and experience in developing SW and HW in embedded platforms with deep knowledge on MCU / MPU Architectures Experienced with typical IDE s & tool chains (e.g. Keil/IAR/ Eclipse based etc.) & debuggers. Experience in typical hardware peripherals and drivers and Interfaces Experienced with SW and/or HW debugging techniques. Understanding / experience of one or more Operating Systems (e.g. FreeRTOS, Azure OS, Zephyr etc.) Knowledgeable in high-level embedded C / device drivers / middleware / utilities / Knowledgeable in Communication Protocols & Interface buses like I2C, UART and SPI / Clocking & Timers / memory utilization etc. Any wireless experience (Bluetooth / Wi-Fi) an advantage Any experience of working with customers / partners an advantage. Strong understanding of embedded software development & sound C skills, ideally from developing application hardware and firmware /demos etc Strong communication skills and be able to work / communicate in a multicultural environment. Good questioning techniques: ability to guide conversations via open & closed questions.