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About the role
Deliver expert-level technical support for Deltek Vantagepoint and Deltek Vision customers Assist with server installations, configuration, upgrades, and troubleshooting in on-premises environments Diagnose and resolve application errors, performance issues, and system-side problems for on-premises and cloud customers Support and troubleshoot third-party software integrations and API usage Translate complex technical concepts into clear, understandable guidance for both IT professionals and less technical users Accurately document customer interactions, troubleshooting steps, and resolutions in the case management system Collaborate closely with customers, engineering teams, product management, and senior support staff to drive timely issue resolution Participate in continuous training to stay current on Deltek product features, architecture, and best practices Leverage AI-powered tools to improve support quality, efficiency, and knowledge creation "," Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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