Finance ERP Support Analyst

Role Overview: As a Finance ERP Support Analyst at Resillion, you will be joining a dynamic team in Bangalore (Hybrid Mode). You will play a crucial role in providing first-line technical support for users of the U4 platform. Your main responsibilities will include troubleshooting and resolving U4 application-related problems, collaborating with cross-functional teams, and ensuring the smooth operation of applications to optimize workflows and productivity. Key Responsibilities: - Provide first-line technical support for users of the U4 platform, ensuring timely and effective resolution of issues. - Troubleshoot and resolve U4 application-related problems, escalating complex issues to higher-level support when necessary. - Collaborate with cross-functional teams to gather and understand user requirements and issues. - Conduct root cause analysis for recurring issues and recommend solutions to prevent future occurrences. - Maintain and update technical documentation, including troubleshooting guides and FAQs. - Assist users with onboarding and training on the U4 system. - Monitor system performance and ensure all user support cases are logged, tracked, and closed within SLA timeframes. - Develop and implement new processes to improve system usability, stability, and performance. - Support system upgrades, patches, and configuration changes as needed. - Provide feedback to development teams regarding system bugs, functionality gaps, and user experience improvements. Qualifications: - Experience in user support, application support, or a similar role, ideally with U4 or related software platforms. - Strong troubleshooting and problem-solving skills, with a solid understanding of software and system performance issues. - Familiarity with ticketing systems, knowledge bases, and remote troubleshooting tools. - Excellent communication skills with the ability to translate technical issues into clear, understandable terms for non-technical users. - Ability to work independently and as part of a team, with strong organizational and multitasking abilities. - Familiarity with SQL and basic scripting is a plus. - Strong customer service orientation, with a focus on delivering high-quality support and user satisfaction. (Note: Additional details of the company were not provided in the job description.) Role Overview: As a Finance ERP Support Analyst at Resillion, you will be joining a dynamic team in Bangalore (Hybrid Mode). You will play a crucial role in providing first-line technical support for users of the U4 platform. Your main responsibilities will include troubleshooting and resolving U4 application-related problems, collaborating with cross-functional teams, and ensuring the smooth operation of applications to optimize workflows and productivity. Key Responsibilities: - Provide first-line technical support for users of the U4 platform, ensuring timely and effective resolution of issues. - Troubleshoot and resolve U4 application-related problems, escalating complex issues to higher-level support when necessary. - Collaborate with cross-functional teams to gather and understand user requirements and issues. - Conduct root cause analysis for recurring issues and recommend solutions to prevent future occurrences. - Maintain and update technical documentation, including troubleshooting guides and FAQs. - Assist users with onboarding and training on the U4 system. - Monitor system performance and ensure all user support cases are logged, tracked, and closed within SLA timeframes. - Develop and implement new processes to improve system usability, stability, and performance. - Support system upgrades, patches, and configuration changes as needed. - Provide feedback to development teams regarding system bugs, functionality gaps, and user experience improvements. Qualifications: - Experience in user support, application support, or a similar role, ideally with U4 or related software platforms. - Strong troubleshooting and problem-solving skills, with a solid understanding of software and system performance issues. - Familiarity with ticketing systems, knowledge bases, and remote troubleshooting tools. - Excellent communication skills with the ability to translate technical issues into clear, understandable terms for non-technical users. - Ability to work independently and as part of a team, with strong organizational and multitasking abilities. - Familiarity with SQL and basic scripting is a plus. - Strong customer service orientation, with a focus on delivering high-quality support and user satisfaction. (Note: Additional details of the company were not provided in the job description.)