ServiceNow Architect

As a ServiceNow Architect, you will serve as the technical authority and strategic advisor for enterprise-wide ServiceNow implementations. You will lead complex solution designs, architect transformative platforms, and provide expert guidance to cross-functional teams. This role requires deep technical expertise combined with business acumen to deliver exceptional value through the ServiceNow platform for real estate customers. Certification as a Certified Master Architect (CMA) is highly desirable. About the Role: - Design and oversee enterprise-scale ServiceNow architectural solutions that align with business objectives and technology roadmaps. - Collaborate with project management, business analysts, and development teams to ensure successful solution delivery. - Lead technical discovery sessions with stakeholders to translate business requirements into comprehensive solution architectures. - Partner with business stakeholders, project managers, and vendor teams to translate business requirements into technical specifications. - Communicate complex technical concepts to non-technical audiences and provide technical expertise during client presentations. - Develop and maintain architectural standards, patterns, and governance frameworks for ServiceNow implementations. - Design and oversee integrations between ServiceNow modules and other systems. - Provide technical leadership and mentorship to development teams throughout the solution lifecycle; act as the escalation point for complex technical challenges. - Establish and enforce ServiceNow development standards, coding best practices, and change management procedures. - Conduct technical reviews and provide guidance to development teams to ensure solution quality and maintainability. - Lead technical delivery across multiple concurrent workplace and safety-focused ServiceNow projects, ensuring consistent architecture approaches. - Identify and mitigate technical risks, ensuring solutions are scalable, secure, and maintainable. - Advise leadership on strategic platform capabilities, technical direction, and roadmap planning. Qualifications: - ServiceNow Certified Master Architect (CMA) certification. - 8+ years of experience in IT service management and enterprise architecture. - 5+ years of hands-on experience implementing and customizing ServiceNow solutions. - Experience with WSD and HSE modules desirable. - Proven experience architecting complex, multi-instance ServiceNow environments. - Demonstrated experience designing enterprise-scale ServiceNow implementations with complex integration requirements. - Strong understanding of web services, REST/SOAP APIs, and middleware technologies. - Proven track record managing technical delivery on multiple concurrent projects, with experience in Agile/Scrum methodologies and project management frameworks. - Expert-level knowledge of ServiceNow platform capabilities, limitations, and best practices. - Exceptional verbal and written communication skills, able to interact with all levels in the organization. - Comfortable with constantly evolving and changing priorities, enjoys new challenges. - Experience with business analysis or functional real estate knowledge in the professional services industry is a plus. This is a Remote opportunity in India. As a ServiceNow Architect, you will serve as the technical authority and strategic advisor for enterprise-wide ServiceNow implementations. You will lead complex solution designs, architect transformative platforms, and provide expert guidance to cross-functional teams. This role requires deep technical expertise combined with business acumen to deliver exceptional value through the ServiceNow platform for real estate customers. Certification as a Certified Master Architect (CMA) is highly desirable. About the Role: - Design and oversee enterprise-scale ServiceNow architectural solutions that align with business objectives and technology roadmaps. - Collaborate with project management, business analysts, and development teams to ensure successful solution delivery. - Lead technical discovery sessions with stakeholders to translate business requirements into comprehensive solution architectures. - Partner with business stakeholders, project managers, and vendor teams to translate business requirements into technical specifications. - Communicate complex technical concepts to non-technical audiences and provide technical expertise during client presentations. - Develop and maintain architectural standards, patterns, and governance frameworks for ServiceNow implementations. - Design and oversee integrations between ServiceNow modules and other systems. - Provide technical leadership and mentorship to development teams throughout the solution lifecycle; act as the escalation point for complex technical challenges. - Establish and enforce ServiceNow development standards, coding best practices, and change management procedures. - Conduct technical reviews and provid