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ONLY THOSE CANDIATES WHO ARE CURRENTLY RESIDING IN DELHI NCR SHOULD APPLY. WE DO NOT ENTERTAIN CANDIDATES WHO ARE WILLING TO RELOCATE. EXCELLENT WRITTEN AND ORAL COMMUNICATION IS MANDATORY. Job Title: Product Support Engineer (L0/L1) ReverseLogix Location : Gurugram - Hybrid Experience : 3-6 Years Employment Type : Full-Time About the Role We are looking for a customer-focused Product Support Engineer to provide Level 0 (L0) and Level 1 (L1) support for our ReverseLogix platform. The ideal candidate will be responsible for investigating, troubleshooting, and resolving customer-reported issues while ensuring timely communication and high customer satisfaction. This role requires strong analytical and problem-solving skills with a basic understanding of modern web applications and cloud-hosted environments. While this is primarily a support role, the candidate may occasionally perform minor bug fixes or configuration updates under guidance. Extensive software development experience is not required. Key Responsibilities Provide L0 and L1 support for the ReverseLogix application through ticketing systems, email, and customer interactions. Analyze, troubleshoot, and resolve application, configuration, and data-related issues. Reproduce customer-reported issues and identify root causes. Investigate application logs, SQL data, and Azure-hosted services to diagnose problems. Execute SQL queries to validate, analyze, or correct data where required. Perform basic application configuration and support deployment verification. Handle minor bug fixes or simple code/configuration changes when needed. Escalate complex issues to the Product Engineering (L2/L3) team with detailed analysis and supporting information. Maintain SLA compliance by prioritizing and managing support tickets effectively. Document troubleshooting steps, resolutions, and known issues in the knowledge base. Collaborate with Development, QA, Product Management, and Customer Success teams to ensure timely issue resolution. Participate in product releases by validating fixes and supporting production deployments. Continuously identify opportunities to improve support processes and customer experience. Required Skills 3-6 years of experience in Application/Product Support. Good understanding of web-based enterprise applications. Basic knowledge of Microsoft SQL Server with the ability to write and execute simple SQL queries for troubleshooting and data validation. Basic understanding of Angular applications. Basic understanding of .NET Core applications and APIs. Familiarity with REST APIs and JSON. Basic understanding of Azure-hosted applications and cloud concepts. Experience using ticketing systems such as Jira, Azure DevOps, Zendesk, Freshservice, or ServiceNow. Strong analytical, troubleshooting, and problem-solving skills. Excellent verbal and written communication skills. Ability to work independently while collaborating effectively with cross-functional teams. Good to Have Experience supporting SaaS products. Exposure to Microsoft Azure services such as App Services, Azure SQL Database, Application Insights, Azure Storage, or Azure Monitor. Familiarity with IIS, web application deployments, or release verification. Basic understanding of source control systems such as Git. Experience working in Agile/Scrum environments. Knowledge of reverse logistics, returns management, supply chain, or retail domains is an added advantage. Technical Environment Frontend: Angular Backend: .NET Core Database: Microsoft SQL Server Cloud Platform: Microsoft Azure APIs: REST APIs Version Control: Git Issue Tracking: Jira / Azure DevOps (or equivalent) What Success Looks Like Timely resolution of L0/L1 support tickets within defined SLAs. Accurate diagnosis and documentation of customer issues. High customer satisfaction through effective communication and issue ownership. Efficient collaboration with engineering teams for issue escalation and resolution. Continuous contribution to the knowledge base and support process improvements. Preferred Qualifications ONLY THOSE CANDIATES WHO ARE CURRENTLY RESIDING IN DELHI NCR SHOULD APPLY. WE DO NOT ENTERTAIN CANDIDATES WHO ARE WILLING TO RELOCATE. EXCELLENT WRITTEN AND ORAL COMMUNICATION IS MANDATORY. Job Title: Product Support Engineer (L0/L1) ReverseLogix Location : Gurugram - Hybrid Experience : 3-6 Years Employment Type : Full-Time About the Role We are looking for a customer-focused Product Support Engineer to provide Level 0 (L0) and Level 1 (L1) support for our ReverseLogix platform. The ideal candidate will be responsible for investigating, troubleshooting, and resolving customer-reported issues while ensuring timely communication and high customer satisfaction. This role requires strong analytical and problem-solving skills with a basic understanding of modern web applications and cloud-hosted environments. While this is primarily a support role, the candidate may occasionally per