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About the role
We are seeking a Senior ServiceNow Developer to design, develop and deliver scalable ServiceNow solutions across enterprise engagements. You will work in a client-facing consulting environment, translating business requirements into high-quality technical implementations across the ServiceNow platform. This role requires strong hands-on capability, ownership mindset, and the ability to guide junior developers while driving delivery excellence. Key Responsibilities Design, develop and implement ServiceNow customisations including core platform configuration, workflows, integrations and reporting Develop using Business Rules, Client Scripts, Script Includes, UI Policies, UI Pages, UI Macros and Flow Designer Configure ITSM and related modules (HRSD, GRC, VR, ITOM, SecOps where applicable) Build and consume REST/SOAP Web Services integrations Perform data imports, transformation mapping and third-party integrations Support solution design discussions and contribute to technical architecture decisions Lead or support sprint delivery in Agile environments Conduct unit testing, SIT, UAT support and ensure high-quality deployments Mentor junior developers and review code for quality and best practices Interface directly with clients and stakeholders to clarify requirements and provide technical guidance Must Have Skills Strong hands-on experience with JavaScript, HTML, CSS ServiceNow platform development experience (6+ years minimum) Experience with REST/SOAP Web Services Experience delivering full-cycle ServiceNow implementations ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) At least one Certified Implementation Specialist (ITSM / HRSD / GRC / ITOM / SecOps / VR) Good to Have Exposure to AngularJS Integration experience with Active Directory Experience working with Azure or AWS Exposure to enterprise-scale ServiceNow deployments Performance Analytics and reporting configuration Professional Attributes Strong client-facing communication skills Ability to handle unstructured problems and propose structured solutions Experience working in Agile/Scrum environments High ownership mindset and quality-driven approach Ability to guide and stretch junior team members
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