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About the role
Key Responsibilities - Govern and oversee the Salesforce platform across multiple clouds (Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud, Revenue Cloud, Salesforce B2B Commerce, and Salesforce Field Service). - Design and implement scalable and robust Salesforce solutions. - Providing strategic technical insight with respect to Salesforce. - Comprehend and uphold release management best practices - related to internal release management and product functionality upgrades coming from the vendor. - Have a positive understanding of MDM- Customer, Accounts, Contacts, Product, vendors etc. - Manage and optimize integrations with enterprise systems such as SAP, MDM, e-commerce. - Experience in integrating Salesforce platform with multiple ERPs. - Stay updated with the latest Salesforce features, releases, and industry trends. - Conduct regular system audits and prepare for Salesforce upgrades. - Troubleshoot and resolve any issues related to the Salesforce platform. - Advise on business requirement documents, user stories, functional specifications, and system design specifications. - Elicit requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis to define technical design. - Translate business requirements into the technical design that ensures fewer revisions needed along the way because the needs analysis was conducted thoroughly. - Managing the relationship with key business stakeholders to help define and meet business priorities. - Coordinate and communicate process and system changes impact with crossfunctional teams. - Work closely with Salesforce team to understand the latest trends. Desired Requirements: - Bachelors degree in computer science, Engineering, MIS, or related discipline (Masters preferred). - Extensive experience as a Salesforce Architect with expertise in multiple Salesforce clouds. - Certified Salesforce Application Archi .
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