Delivery Head

Role Overview: As a Delivery & Operations Manager, you will be responsible for owning and managing the end-to-end delivery of projects/programs, ensuring adherence to scope, timelines, quality, and budgets. You will establish and monitor delivery governance, KPIs, SLAs, and performance metrics. Driving operational efficiency through continuous process improvements will be a key aspect of your role. Additionally, you will proactively manage delivery risks, issues, and escalations. Key Responsibilities: - Provide strong technical guidance and oversight across delivery teams - Review and validate solution designs, architecture, and technical decisions - Ensure the use of appropriate technologies, tools, and best practices - Collaborate closely with engineering, product, and QA teams for seamless delivery - Lead, mentor, and manage cross-functional delivery and operations teams - Oversee capacity planning, performance management, and skill development - Build a high-performing, collaborative, and accountable team culture - Act as the primary escalation and communication point for senior stakeholders and clients - Provide regular updates on delivery status, risks, and mitigation plans - Ensure high customer satisfaction and long-term relationship management - Define, implement, and optimize delivery models (Agile, Scrum, Waterfall, or Hybrid) - Drive continuous improvement initiatives to enhance productivity and quality - Ensure compliance with organizational and industry standards Qualifications Required: - Educational Qualifications: Bachelors degree in Engineering, Computer Science, or related field - Experience: 1012 years of product management experience in B2B SaaS, preferably across platforms, internal tools, and customer-facing products - Functional Skills: - Strong technical background with hands-on understanding of software development lifecycles - Proven experience managing large teams and complex delivery programs - Expertise in Agile and/or traditional delivery methodologies - Excellent leadership, communication, and stakeholder management skills - Strong analytical, problem-solving, and decision-making abilities - Behavioural Skills & Attitude: - Customer-Centric Mindset Prioritizes customer satisfaction and proactive engagement - Proactive Approach Anticipates issues and takes ownership to resolve them - Communication Skills Communicates clearly and persuasively with stakeholders - Interpersonal Skills Builds strong relationships and fosters trust Role Overview: As a Delivery & Operations Manager, you will be responsible for owning and managing the end-to-end delivery of projects/programs, ensuring adherence to scope, timelines, quality, and budgets. You will establish and monitor delivery governance, KPIs, SLAs, and performance metrics. Driving operational efficiency through continuous process improvements will be a key aspect of your role. Additionally, you will proactively manage delivery risks, issues, and escalations. Key Responsibilities: - Provide strong technical guidance and oversight across delivery teams - Review and validate solution designs, architecture, and technical decisions - Ensure the use of appropriate technologies, tools, and best practices - Collaborate closely with engineering, product, and QA teams for seamless delivery - Lead, mentor, and manage cross-functional delivery and operations teams - Oversee capacity planning, performance management, and skill development - Build a high-performing, collaborative, and accountable team culture - Act as the primary escalation and communication point for senior stakeholders and clients - Provide regular updates on delivery status, risks, and mitigation plans - Ensure high customer satisfaction and long-term relationship management - Define, implement, and optimize delivery models (Agile, Scrum, Waterfall, or Hybrid) - Drive continuous improvement initiatives to enhance productivity and quality - Ensure compliance with organizational and industry standards Qualifications Required: - Educational Qualifications: Bachelors degree in Engineering, Computer Science, or related field - Experience: 1012 years of product management experience in B2B SaaS, preferably across platforms, internal tools, and customer-facing products - Functional Skills: - Strong technical background with hands-on understanding of software development lifecycles - Proven experience managing large teams and complex delivery programs - Expertise in Agile and/or traditional delivery methodologies - Excellent leadership, communication, and stakeholder management skills - Strong analytical, problem-solving, and decision-making abilities - Behavioural Skills & Attitude: - Customer-Centric Mindset Prioritizes customer satisfaction and proactive engagement - Proactive Approach Anticipates issues and takes ownership to resolve them - Communication Skills Communicates clearly and persuasively with stakeholders - Inter