Junior Software Engineer

(Junior Software Engineer) Please ensure you meet all criteria by reading the profile thoroughly before applying. Candidates who are the strongest match will be contacted for the next step. ABOUT THE ROLE We are seeking a high-achieving, tech-savvy professional to join our engineering team. This role is perfect for someone with a solid foundation in C# and .NET who excels at software development, problem-solving, and technical troubleshooting. You will be responsible for diving into the codebase to perform development, debug complex issues, and build robust features for our platform. KEY RESPONSIBILITIES Technical Support & Customer Engagement Multi-Channel Support: Efficiently manage incoming customer inquiries via Email, Live Chat, and Phone, leveraging your prior customer-facing experience with speed and professionalism. Issue Resolution: Troubleshoot technical issues by identifying root causes and providing clear, step-by-step solutions to users. Onboarding & Training: Guide new users through the setup process and educate them on key features of our RFID and IoT platforms. Voice of the Customer: Gather and categorize customer feedback and feature requests to provide actionable insights for the Product and Engineering teams. First-Level Development & Debugging Code Investigation: Apply your existing C#, .NET Core, and ASP.NET Web API knowledge to reproduce bugs in development environments and identify root causes in the source code. Database Troubleshooting: Utilize SQL Server (T-SQL) to verify data in the backend and resolve database-related issues. Application Monitoring: Actively monitor application performance and assist in debugging issues across staging and production environments. Documentation: Effectively document complex bugs in tracking tools (like Jira or Zoho) and update help center articles or FAQs to promote customer self-service. WHAT WE ARE LOOKING FOR Experience: 0-2 years of experience in software development within a SaaS environment. Technical Foundation: Strong understanding of C#,.NET, Object-Oriented Programming (OOP), and relational database concepts. Frontend Skills: Knowledge of or hands-on experience using Angular as a frontend language/framework. Tools: Hands-on experience with bug tracking tools (Jira) and APIs (Postman). Communication: Exceptional written and verbal communication skills, ability to explain complex technical concepts clearly to team members. Education: Bachelors Degree in Computer Science, IT, or a related technical discipline. Location: Must currently reside in or be willing to relocate to Gurugram. YOU WILL THRIVE HERE IF YOU HAVE A basic understanding of Web Technologies (HTML, CSS, Chrome Developer Tools) for browser-level troubleshooting. Familiarity with Microsoft Azure services (App Services, Azure Functions) or an Azure certification (AZ-900/AZ-204). An interest in IoT, RFID technology, or AI/Machine Learning WHAT'S IN IT FOR YOU Mentorship: Work directly with senior architects and experts in the globally recognized RFID and IoT space. Growth: A clear career path that can lead toward a Full-Stack/Cloud Specialist or Senior Software Engineer role. Impact: Directly influence the future of our patented TagMatiks platform by building robust software solutions utilized by our Fortune 500 customers.