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About the role
Job Summary: We're seeking an experienced Technical Support Engineer to join our team, focusing on providing top-notch technical support for our customers using Ribbons networking solution/products. The ideal candidate will have hands-on experience supporting products from leading network vendors (e.g., Cisco, Juniper, Aruba, Fortinet, etc.) and a strong understanding of associated technologies and protocols, excellent problem-solving skills, and exceptional customer service abilities. Qualification BE/B Tech in Electronics or Electronic and TelecommunicationsPossesses 2 to 6 years of experience in providing technical support with direct interactions with customers, troubleshooting, and deploying solutions within IP-MPLS networks of any scale.Industry certifications such as CCNA, CCNP, JNCIA, JNCIS-SP, or equivalent.Handson experience in commissioning and performing deep diagnostics on products from renowned network vendors (e.g., Cisco, Juniper, Fortinet, Palo Alto, etc.).Familiarity with network monitoring and diagnostic tools (e.g., Wireshark, SolarWinds, SNMP tools).Good to have knowledge on OS Red HAT Linux, Solaris, vSphere-VMware. Basic knowledge of Docker Containers, Kubernetes and SDN ControllersExperience of working with ticketing systems (e.g. Salesforce, Oracle, JIRA).Excellent problem-solving and communication skills.Ability to work independently and manage multiple priorities in a fast-paced environment.Domain Knowledge Routing Protocols - OSPF, ISIS, BGP, MP-BGPLabelling Protocols LDP, SR, RSVP, BGP-LUTraffic EngineeringVPN(MPLS-TP/IP) Technologies L2VPN, L3VPN, E-VPN, L2VPN and L3VPN InterworkingL2/Switching knowledge, Subnetting, VLANs, xSTP, VRRPProtection and Restoration Mechanism FRR, Linear Protection, PW-R, LAG/MC-LAGTiming Synchronization Features such as IEEE 1588v2 PTP, SyncEQuality of Services Job Summary: We're seeking an experienced Technical Support Engineer to join our team, focusing on providing top-notch technical support for our customers using Ribbons networking solution/products. The ideal candidate will have hands-on experience supporting products from leading network vendors (e.g., Cisco, Juniper, Aruba, Fortinet, etc.) and a strong understanding of associated technologies and protocols, excellent problem-solving skills, and exceptional customer service abilities. Qualification BE/B Tech in Electronics or Electronic and TelecommunicationsPossesses 2 to 6 years of experience in providing technical support with direct interactions with customers, troubleshooting, and deploying solutions within IP-MPLS networks of any scale.Industry certifications such as CCNA, CCNP, JNCIA, JNCIS-SP, or equivalent.Handson experience in commissioning and performing deep diagnostics on products from renowned network vendors (e.g., Cisco, Juniper, Fortinet, Palo Alto, etc.).Familiarity with network monitoring and diagnostic tools (e.g., Wireshark, SolarWinds, SNMP tools).Good to have knowledge on OS Red HAT Linux, Solaris, vSphere-VMware. Basic knowledge of Docker Containers, Kubernetes and SDN ControllersExperience of working with ticketing systems (e.g. Salesforce, Oracle, JIRA).Excellent problem-solving and communication skills.Ability to work independently and manage multiple priorities in a fast-paced environment.Domain Knowledge Routing Protocols - OSPF, ISIS, BGP, MP-BGPLabelling Protocols LDP, SR, RSVP, BGP-LUTraffic EngineeringVPN(MPLS-TP/IP) Technologies L2VPN, L3VPN, E-VPN, L2VPN and L3VPN InterworkingL2/Switching knowledge, Subnetting, VLANs, xSTP, VRRPProtection and Restoration Mechanism FRR, Linear Protection, PW-R, LAG/MC-LAGTiming Synchronization Features such as IEEE 1588v2 PTP, SyncEQuality of Services