IT Operations and Application Support

Role Overview: You will be responsible for providing IT support across all business functions to enhance business continuity, service levels, and customer satisfaction. Your key duties will include IT Operations Management, managing IT support for users in all shifts, providing first level support for Application & Databases related issues, and overseeing the operation and maintenance of IT Network Infrastructure and Data Center. Key Responsibilities: - Provide IT support for all business functions to enhance business continuity, service levels, and customer satisfaction - Manage IT Operations (Incident, Problem Management, change management, and creation of Knowledge Base) - Handle IT support for users in all shifts individually - Offer first level support for Application & Databases related issues and coordinate with cross-functional teams for end-to-end closure - Oversee the operation & maintenance of IT Network Infrastructure and Data Center Qualifications Required: - Customer orientation - Ability to interact with business users and resolve their IT problems - Basic knowledge of various IT streams including Data Center, Network, Database, and Applications - Positive Aptitude, Assertiveness, and Communication skills Role Overview: You will be responsible for providing IT support across all business functions to enhance business continuity, service levels, and customer satisfaction. Your key duties will include IT Operations Management, managing IT support for users in all shifts, providing first level support for Application & Databases related issues, and overseeing the operation and maintenance of IT Network Infrastructure and Data Center. Key Responsibilities: - Provide IT support for all business functions to enhance business continuity, service levels, and customer satisfaction - Manage IT Operations (Incident, Problem Management, change management, and creation of Knowledge Base) - Handle IT support for users in all shifts individually - Offer first level support for Application & Databases related issues and coordinate with cross-functional teams for end-to-end closure - Oversee the operation & maintenance of IT Network Infrastructure and Data Center Qualifications Required: - Customer orientation - Ability to interact with business users and resolve their IT problems - Basic knowledge of various IT streams including Data Center, Network, Database, and Applications - Positive Aptitude, Assertiveness, and Communication skills