Operations Manager

We are seeking an Operations Manager for Technical Product Support to lead our client-facing support operation. This role requires strong technical expertise, exceptional leadership skills, and the ability to manage complex projects in a fast-paced environment. The ideal candidate will have a background in IT applications development and support, with a focus on delivering high-quality services to clients. If you are a dynamic leader with a passion for technology and a track record of success in managing client relationships, we want to hear from you. Responsibilities Bachelor s degree in Computer Science, Information Technology, or a related field; 7 + years of technical or functional product support experience in a IT related field, 5 + years of management in a client-facing support operation. Must have US client experience. Proven experience in a senior leadership role within IT applications development and support, preferably in a complex organizational environment. Strong technical expertise in applications development frameworks, methodologies, and tools, such as Agile, DevOps, BI,CRM, .NET, SQL, and web technologies. Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate team members and collaborate effectively with stakeholders. Experience with enterprise applications such as ERP, CRM, HRIS, and BI tools is desirable. Proven track record of successfully managing applications development projects, budgets, and resources, with a strong emphasis on delivering projects on time and within budget. Provide daily operational support for clients of RAS systems and services Monitor the health and performance of the systems/services and respond to incidents/alerts as they arise and update stakeholders on issue resolution Participate in 24/7 on-call rotation; be flexible to work on nights and weekends, variable schedule, and overtime as necessary Develop and document day to day processes for team collaboration, learning and training purposes Apply configuration changes to applications and servers to support business initiatives Be innovative in automating the daily routine tasks Ensure the efficient operation and maintenance of production systems Skills Required: Strong organizational skills and ability to multi-task in a high-pressure, fast paced business environment required. Strong background of managing challenging client feedback required. Strong problem solving and analytical skills required. Strong people management skills (coaching, conflict, resolution, mentoring). Ability to work independently and as part of a team in a fast-paced environment. Excellent communication and collaboration skills.