Technical Support Engineer : SCC (State Call coordinator)

Technical Support Engineer - SCC (State Call Coordinator) Module : Field Location : Chennai, Ahmedabad, Hyderabad Experience : 2+ years of experience Skill Required Proven work experience as a Technical Support Engineer Familiarity with remote desktop applications and help desk software Excellent problem-solving and communication skills Ability to provide step-by-step technical help , both written and verbal Good understanding of computer systems , mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Roles & Responsibilities Week off depends upon roster/No Fixed Saturday/Sunday & Holiday off. Call Coordination, Assignment, Team Management. Remote Technical Help to Field Engineers Ensure the calls are closed within the SLA timeframes Escalate to RC if any assistance is required for any call Coordinate with respective Central support teams & vendor for resolving calls Ensure timely updates are given to RRL State team on any activities & tasks assigned