Java L2 Support Professional

Job Summary: We are seeking a highly skilled and self-motivated Java L2 Support Engineer to join our offshore team in Hyderabad. This role involves providing Level 2 application support, participating in development and maintenance activities, and collaborating with both offshore and onshore teams. Excellent communication, ownership, and problem-solving skills are essential. Key Responsibilities: L2 Support (Core Services): Provide Level 2 support for core services during rotating 24x5 shifts. Handle support requests independently; escalate to onshore L3 team only when necessary. Track and document all issues, including resolution steps and follow-ups. Lead weekly Wednesday morning on-call reviews, ensuring proper hand-offs and follow-ups. Handoff unresolved issues to the next shift at end of day. Development: Collaborate with onshore developers for development-related tasks. Participate in scrum meetings and project discussions during US overlap hours. Take ownership of assigned development tasks and ensure seamless cross-shift communication. Maintenance: Execute LCM (Lifecycle Management) and maintenance tasks as required. Coordinate and communicate effectively with onshore points of contact. Business Knowledge: Develop familiarity with Schneiders business model, terminology, and acronyms. Join business discussions during overlap with US first shift when appropriate. Key Skills: Primary Technical Skills: Java, Spring Boot Relational Databases (e.g., MySQL, PostgreSQL) GitHub (version control and collaboration) Secondary/Preferred Skills: Python, JavaScript Kafka, MongoDB Snowflake (optional) Soft Skills: Strong verbal and written communication Self-starter with the ability to work independently Proactive issue resolution and collaborative approach Organized with attention to detail Shift Requirements: Must be willing to work in a rotating 24x5 support schedule Flexibility to adjust to shift hand-offs and overlap meetings with US-based teams Requirements Key Skills: Primary Technical Skills: Java, Spring Boot Relational Databases (e.g., MySQL, PostgreSQL) GitHub (version control and collaboration) Secondary/Preferred Skills: Python, JavaScript Kafka, MongoDB Snowflake (optional) Soft Skills: Strong verbal and written communication Self-starter with the ability to work independently Proactive issue resolution and collaborative approach Organized with attention to detail Shift Requirements: Must be willing to work in a rotating 24x5 support schedule Flexibility to adjust to shift hand-offs and overlap meetings with US-based teams