Customer Technical Support

Company Description RMV Workforce LLP is a forward-thinking consulting firm in India, specializing in talent solutions across IT, Non-IT, and BPO domains. The organization focuses on helping businesses innovate, solve complex challenges, and transform their operations. Team members work in a collaborative, inclusive culture that values diversity, teamwork, and professional growth. RMV Workforce LLP offers opportunities for individuals looking to elevate their careers while making a meaningful impact on clients and industries. Role Description The Customer Technical Support role is a full-time, on-site position based in Gurugram. The individual in this role will handle customer inquiries, provide technical assistance, and resolve product or service-related issues via phone, email, or chat. Daily responsibilities include diagnosing problems, performing step-by-step troubleshooting, escalating complex cases to appropriate teams, and ensuring timely, clear communication with customers. The role also involves documenting issues, tracking resolutions, and contributing feedback to improve processes, products, and customer satisfaction. Collaboration with cross-functional teams and adherence to performance and quality standards are key components of this position. Qualifications Candidates should possess strong Technical Support and Troubleshooting skills to diagnose and resolve customer issues effectively.Candidates should possess solid Customer Support and Customer Satisfaction skills to manage inquiries professionally and maintain positive customer relationships.Candidates should possess well-developed Analytical Skills to interpret information, identify root causes, and suggest improvements.Relevant experience in customer service, help desk, or technical support environments is beneficial.Good written and verbal communication skills in English, with the ability to explain technical information clearly to non-technical audiences.Ability to work on-site in Gurugram, manage multiple cases simultaneously, and maintain accuracy under time constraints.Familiarity with ticketing systems, CRM tools, and basic computer hardware/software concepts is an advantage.A diploma or degree in computer science, information technology, or a related field is preferred but not mandatory when supported by relevant experience. .