Service Engineer

Job Description Position title: Service Engineer Department: Marine Service Location : Works office / Regional office Full/Part-time: Full time Organizational relationships Reports to : Deputy Area Technical Manager, Zonal Manager Supervises : Senior technicians and technicians Functional relationship with : Works office, Naval Offices / CG offices/ Repair Agencies concerned, End Users Academic qualification Essential: Engineer Diploma + 2.d + 2.e Desired: Engineer Graduate Experience Relevant: Minimum 1 to 2 years Total: 3 to 4 years Technical skills Mechanical / Electrical background with service, maintenance, repairs background. Knowledge of pump sets, diesel generator sets, compressors and other electro mechanical machines and maintenance of the same. Soft skills Effective communication skills Ability to deal with customers & external agencies Self Motivation for disciplined execution with perfection Primary Responsibilities A) New orders: installation-commissioning Commissioning i. To conduct commissioning trials proving the system training to operators on operations & maintenance ii. To rectify defects noted during commissioning iii. SAT commissioning report B) Back up services SE visit - Assessment of Complaint & feed back C) Job works – REFIT REPAIR JOBS Execution of work order i. To collect / Forward Serviceability Check Units to works ii. To collect / Forward Calibration Instruments to works Dispatch i. To confirm receipts to works HO Billing i. To receive feedback from customers Secondary responsibilities A) New orders: Installation-commissioning Warranty i. Responsible for periodic follow up visits and collection of performance data at least 2 times during warranty (in absence of any complaints) Warranty complaints i. Engineers visits ii. Analysis / data collection iii. Rectification – including modifications, if required B) Back up services To collect operational data To study log book To enquire / obtain details about complaints To enquire / obtain details about first occurrences To conduct trial runs / test as required To analyze / identify defect & recommend corrective measures / shortfalls C) Job works – REFIT REPAIR JOBS Feedback – plant status assessment & related feedback covering, i. Defects reported against actual defects ii. Defects not reported / observed iii. Confirmed requirement of spares iv. Anticipatory requirement v. Calibrations needed vi. Serviceability check vii. Ships schedule Quotation i. To prepare an offer based on present status feedback ii. To submit the tender Work order i. To collect exemption certificates Execution of work order i. Dismantling at Site and cleaning / inspection for finalizing materials requirements Dispatch i. Delivery – to forward duly endorsed DC’s to works ii. Repairs / assembly / refitting iii. To process additional materials requirements during repairs iv. To conduct harbor trials / sea trials v. To forward completion certificates Budget responsibilities Environmental Condition Onboard Ships Constraints of defense regulations & complying with them