IT Expert For MS Exchange mail

Your Tasks Ensure the smooth operation of global internal Communication & Collaboration IT services, with a focus on E-Mail service Manage and maintain global communication and collaboration platforms such as Microsoft Exchange and peripheral systems Monitor system performance and implement necessary updates and patches according to ITIL standards Document features and changes for administrators and end users through manuals and SOPs (Standard Operating Procedures) Provide second- and third-level support to end-users for communication and collaboration tools Align with other IT teams to integrate communication tools with other systems Collaborate as part of a global IT Communication & Collaboration service team Your Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field 2–4 years of proven experience in application operation, maintenance, and troubleshooting of Microsoft Exchange (on-premises), including related services such as Mail Archive, Active Directory, and Load Balancing Deep knowledge of PowerShell scripting is required In-depth skills related to the application lifecycle, including security and maintenance procedures for Microsoft Applications and the M365 environment Proven experience with service management tools like ServiceNow Relevant certifications are a plus (e.g., Microsoft Certified, ITIL Certified) Strong global communication and collaboration skills Fluent English, spoken and written High motivation to expand personal know-how and independently drive tasks